Massachusetts Healthcare Jobs

MassHire JobQuest Logo

Job Information

CareWell Urgent Care Practice Manager in Worcester, Massachusetts

CareWell   is seeking a dynamic Practice Manager for our state-of-the-art urgent care facility in the Worcester, MA area, Lincoln Street. Our ideal candidate has excellent communication skills and is comfortable in a fast-paced environment.

Job Summary: The Practice Manager is the first level of managerial support to the individual center. The purpose of this position is to ensure that the overall day-to-day operations of the center are handled professionally, directly and in accordance with company policy. The Practice Manager will be expected to responsibly execute all company directives in a timely and efficient manner.  In addition, Practice Manager's who have clinical credentialing are also expected to work at least one (1) clinical shift per week, in addition to supporting the day-to-day operations of the center. This position reports directly to the Regional Manager.

Duties and Responsibilities: Practice Manager - tasks include but are not limited to:

•   Overseeing the day-to-day functions of the center while upholding, and ensuring the CareWell/ClearChoiceMD Standards of Excellence, Mission, and Core Values of the company.

•   Ensuring, directing, and implementing the use of safety compliance, and policy and procedure manuals, while adhering to the centers policy and procedures.

•   Scheduling of shifts for all staff members at the center in accordance with company ratio direction.

•   Supervision of patient flow in order to maintain efficiency and accordance with the CareWell/ClearChoiceMD guidelines.

•   Supervises quality of patient care and provides feedback and training as needed.

•   Conducting center orientation and initial training of the centers day-to-day operation, in partnership with the clinical training team.

•   Handles all internal staff administration issues and/or directs the staff member to the appropriate office (i.e.: HR, Marketing, Facilities, etc.).

•   In partnership with Human Resources and Regional Manager conducts annual performance reviews for clinical staff.

•   Ensure that the physical building is kept neat, clean, and professional. Reports all facility issues beyond normal cleaning to the facilities manager for review.

•   Keeps accurate inventory for all medical, office, and prescription supplies. Order new supplies as needed.

•   Collaborates with the marketing team and Marketing Director for local development. 

•   Able to meet and achieve defined Key Performance Indicators (KPI’s: inventory management, patient satisfaction, staffing and on-hold reports).

•   Participates in the selection of candidates for hire.

•   Be in the center working at least (2) weekends per month.

•   Be available for at least (4) weekends per year as the On Call Practice Manager.

Skills and Qualifications:

•     Leadership: ability to lead a team and hold an active position in training, hiring and maintaining a positive team environment.

•     Decision Making: able to make decisions that can often be hard, or critical and at times quickly.

•     Time Management: ability to manage time efficiently and remain comfortable working in a fast-paced environment.

•     Organization Skills: skilled in prioritizing tasks and identifying and meeting goals.

Key Competencies:

•     Strong knowledge of MS Office, and EMR and Scheduling systems (Experity and When to Work, preferred).

•     Excellent organizational abilities.

•     Accuracy and strong attention to detail, and decisive

•     General knowledge of the business principles and daily operation of the clinical setting.

•     Self-motivated and able works independently with minimal supervision.

•     Excellent communication skills, both written and verbal.

•     Enjoys solving problems and finding solutions.

•     Maintains confidentiality at the highest level.

•     High School Diploma or Equivalent, and prior experience in a clinical setting with some clinical knowledge and or experience (CMA, RT, AEMT)

Education & Experience:

  • Associates or Bachelor’s Degree in health administration or related field, preferred.

  • At least 3- 5 years leadership experience in a consumer driven services setting.

    Supervisory Responsibility: The Practice Manager is the immediate supervisor of all clinical (non-provider) staff.

    Work Environment:  This job operates in a medical office setting and includes possible exposure to communicable diseases, toxic substances, medical preparations and other conditions common to a clinic environment.

    Physical Demands:  Requires full range of body motion including manual and finger dexterity and hand-eye coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.  Requires some exposure to communicable diseases or body fluids.

    Position Type and Expected Hours of Work: This is a full-time salary exempt position, with the expectation of working at minimum (40) hours per week.

    Travel: Intermittent travel needed locally and occasionally for quarterly meetings at the corporate office.

    Benefits Include: Medical, Dental, Vision, Life and Disability insurance, 401K with a match, and paid time off. As an employee, you have four (4) free urgent care visits/yr which can be shared by immediate family members.

    At CareWell, it’s simple: exceptional and compassionate patient care is at the forefront of our urgent care centers. CareWell provides high-quality, efficient and affordable treatment of non-life-threatening illnesses and injuries as well as customizable employer health solutions. Our centers offer board-certified providers, state-of-the-art facilities with on-site laboratory services and X-ray. Founded by physicians who know and understand the need for excellent, expedient care, CareWell is dedicated to meeting all the needs of the community, from infant to elders, school to industry and everywhere in between.

    We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Powered by JazzHR