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Edward M. Kennedy Community Health Center, Inc. Medical Unit Secretary - Bi Lingual in Worcester, Massachusetts

We are seeking a Full Time Medical Unit Secretary


  • Provide clerical office support to the assigned department to support the daily operations of all assigned medical providers, allied professionals, case managers, and managers in the delivery of quality outpatient services to the patient of the Health Center.

  • Mentor/leader within assigned department responsible for assisting department with mentoring and training of Unit Secretary I employees.

  • Schedule patient appointments using the Center?s electronic scheduling system in accordance with the patient?s health insurance coverage requirements and scheduling practices. Provide patient with a written appointment card following outlined Center procedures. Call patients to cancel/reschedule appointments as directed.

  • Answer incoming telephone calls within a timely manner and make every effort to ensure patient requests are resolved with efficiency and minimal inconvenience to the patient by preventing excessive transferring of calls. Take messages for staff and providers adhering to protocol.

  • At the onset of each appointment, verify the following patient information: identity using Center procedures, patient health insurance eligibility, patient address, and patient telephone number(s). Collect all required Co-payments due at time of visit. Identify patients in need of medical interpreting services and who complete necessary request adhering to Health Center procedures.

Required Qualifications:

  • High School Diploma or equivalent.

  • 1-2 years of full or part time employment within a position providing customer service, clerical support, or healthcare-related supportive services.

  • Language fluency in English/Spanish and/or English/Portuguese.

  • Training and/or work experience demonstrating moderate computer use proficiency.

  • Salary/Benefits

  • Compensation is based on years of experience and competitive with community health centers.

  • Strong and generous benefits package including: Medical Insurance, Dental Insurance, 403b, Life Ins