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Aveanna Home Health - Medical Records Clerk in Worcester, Massachusetts

Home Health - Medical Records Clerk

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Job Details

Requisition #:



Worcester, MA 01608



Position Overview The Medical Records Clerk serves as the first contact for Aveanna Medical Solutions. This position is responsible for managing incoming calls and providing excellent customer service to all visitors. Additionally, the Medical Records Clerk maintains patient files, distributes incoming faxes, and organizes incoming/outgoing mail for delivery.

Essential Job Functions

•Operate telephone switchboard to answer, screen and forward calls; providing information, taking messages and forwarding calls to voicemail system

• Greet persons entering organization, determine nature and purpose of visit and direct or escort them to specific destinations

• Send out company correspondence as assigned by the Director of Patient Care • Routinely updates company phone directory

• Manage faxes as they come in; entering them into Brightree system and forwarding information to correct team

• Create new patient files for patients in all locations

• Match patient delivery tickets with eligibility forms

• Maintains all patient files; ensuring all delivery tickets, claims and patient paperwork are filed in the correct patient file • Mail any off-cycle deliveries that can go regular mail as directed Distribution

• Mail all company correspondence; track all postage used via postage log • Perform other administrative tasks as needed Requirements

• High school diploma or GED required

• Proficient in Microsoft suite of products including Outlook, Word and Excel Preferences

• Previous medical office, medical insurance authorization and/or billing experience preferred Other Skills/Abilities

• Must be able to adhere to confidentiality standards and professional boundaries at all times

• Ability to comfortably work in homes of families with limited resources

• Must possess a strong sense of urgency and attention to detail

• Excellent communication skills both written and verbal

• Proven ability to manage in a high call volume environment with accuracy and efficiency

• Proven ability to work independently at times and within a team

• Demonstrated ability to prioritize multiple tasks to meet deadlines

• Demonstrated ability to interact in a collaborative manner with other departments and teams

• Ability to act with Aveanna’s Vision and Values of Team, Accountability, Aggressive Improvements, and Delivering Excellence Physical Requirements

• Must be able to speak, write, read and understand English

• Occasional lifting, carrying, pushing and pulling of 25 pounds

• Prolonged walking, standing, bending, kneeling, reaching, twisting

• Must be able to sit and climb stairs

• Must have visual and hearing acuity

• Must have strong sense of smell and touch Environment

• Performs duties in an office environment during agency operating hours

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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