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Community Healthlink Director of Practice Management - Primary Care in Worcester, Massachusetts

Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Director of Practice Management - Primary Care for our Worcester Leominster Offices.

The Primary Care program provides access to a primary care physician (PCP) in our outpatient clinic for our consumers with severe and persistent mental illness who are not currently connected to a PCP. This model includes nurse care managers who will coordinate care with the behavioral and primary care providers, perform wellness assessments, develop wellness treatment plans and develop and facilitate wellness activities.

The Director of Practice Management is a key member of the primary care team and is responsible for the management of daily administrative and clinical practice operations including planning and organizing the work of support staff, coordinating and prioritizing workflows, and developing and implementing appropriate systems, procedures, etc.


Compensation based on education and related work experience, licensure and other qualifications

Health and Dental insurance (available upon starting)

Generous paid sick, personal, holiday, and vacation time

CEU benefits

Life and Disability insurance

401k with agency contribution

Wellness activity discounts

Work related travel reimbursement

From check-in to check-out, the Director of Practice Management will maintain and improve processes to ensure that CHL is providing the highest quality of care to patients. This position has some oversight of primary care providers, will work closely with the Medical Director of Primary Care on provider productivity. Will work closely with counterparts at CHL's Behavioral health clinics on primary care and behavioral health integration activities

  • Position requires familiarity with best practices related to special population service delivery and complex needs of special populations (homeless populations, dual diagnoses, motivational interviewing, low threshold treatment, cultural competency, infectious diseases, chronic illness treatment and management, etc.) and ensures that staff remain current with best practices.

  • Participates in planning and implementation of department and division goals, programs and objectives, personnel, resources and equipment/supplies.

  • Works closely with the Directors of Adult Outpatient clinics on managing and coordinating all operational and administrative processes. Manages support staff; organizes and oversees work schedules and assignments to meet operational needs.

  • Supports the team focus in providing excellent patient care; Proactively acts to continuously improve and monitor patient satisfaction.

  • Develops and implements procedures to ensure efficient processing of work including referral management, pre-registration, and registration.

  • Monitors metrics and facilitates improvement activities in collaboration with clinical leadership.

  • Monitors providers' schedules to ensure appropriate staff is present and a reasonable number of patients are scheduled in order to facilitate timely patient care. Coordinate with Medical Director and Adult Outpatient Counseling Center directors when gaps need to be addressed with individual providers.

  • Has the authority to direct and support employees daily work activities. For non-provider staff, has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action. For provider staff, this will be coordinated with the Medical Director of Primary Care and COO.

  • Has responsibility for planning, monitoring and managing department budget.

  • Collects and analyzes provider productivity and measures it against established metrics.

  • Perform other related job duties as assigned

  • Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

  • Minimum of a bachelor's degree in Health Care Administration, Business Administration, public administration or a related field.

  • At least 5 years of related experience in community health center, ambulatory, outpatient practice management.

  • Strong interpersonal verbal, non-verbal and written communication skills.

  • Requires professionalism to deal with patients, providers, staff and external partners.

  • Knowledge of improvement methods, Lean Six Sigma preferred

  • Must have the ability to recognize problems, get to root cause, problem solve, prioritize, experiment, implement and sustain results.

  • In depth understanding of policies, procedures and operations of a health care practice. Self-motivated with strong organizational and time management skills; ability to take initiative, demonstrate sensitivity and tact.

  • Demonstrated ability to make good judgments.

  • Must be comfortable operating in a collaborative, shared leadership environment. Desire to operate across multiple departments.

  • Must have knowledge of special populations like homeless, dual diagnosis

  • Must possess knowledge of health administrative polices.

  • Ability to take initiative and exercise independent judgment.

  • Experience supervising medical and administrative staff.

  • Ability to research and prepare reports.

  • Knowledge of and experience working with electronic health records.

  • Current valid US-issued drivers license and ability to provide registered, inspected and insured automobile for work related purposes.

  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 563

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Street: 162 Chandler St