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Community Healthlink Case Manager in Worcester, Massachusetts

Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager in Worcester.

The Project W.O.R.T.H (Working on reclaiming their health) Community Clinic provides respectful, sensitive, and compassionate care to persons who have experienced sexual trauma, commercial sexual exploitation, and sex trafficking. Our services strive to address the physical and mental well-being of each patient who seeks care providing Trauma informed care. Services include access to behavioral health care, general medical care, medication treatment for substance use disorders, access to contraception, and options for case management services.

This position is Bonus Eligible


Compensation based on education and related work experience, licensure and other qualifications

Health and Dental insurance (available upon starting)

Generous paid sick, personal, holiday, and vacation time

CEU benefits

Life and Disability insurance

401k with agency contribution

Wellness activity discounts

Work related travel reimbursement

  • Complete client-centered case management triage and assessment with individuals who have experienced sexual trauma, commercial sexual exploitation, or sex trafficking.

  • Develop service plans with individuals to address barriers and help survivors reach their goals through the linkage of essential services; clinical, wellness, medical, emergency shelter and/or housing needs.

  • Work with HOAP integrated team and community partners to coordinate the delivery of clinical, medical and other support services.

  • Make referrals to community agencies for additional supportive services as needed within the Worcester community.

  • Provide case management services to assist individuals with gaining access to public benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, and other community resources).

  • Provide transportation assistance to individuals as needed. Assist clients in accessing transportation through their health insurance benefits and/or budgeting.

  • Utilize creative and empowering engagement strategies to outreach women who have experienced sexual trauma at identified sites and in the community.

  • Lead and/or co-lead groups and provide group planning support.

  • Participate in case conferences for program participants.

  • Regularly attend staff meetings, team meetings, clinical and administrative supervision and all other required meetings.

  • Complete confidential documentation and service records.

  • Attend and participate in trainings.

  • Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

  • Grade 5: Case Manager I-High school diploma/GED/HiSet required; Associates degree preferred.

  • Grade 6: Case manager II-Requires a Bachelor’s degree; preferably in the field of Psychology or Human Services.

  • Preferred but not required-lived experience with sexual trauma, commercial sexual exploitation, drug or alcohol misuse/addiction, and/or homelessness.

  • Demonstrated knowledge of victims of sexual trauma, exploitation, trafficking.

  • Demonstrated knowledge of homeless population and relevant community resources.

  • Ability to coordinate all appropriate client services.

  • Ability to effectively communicate with consumers, peers and other professionals.

  • Ability to work independently and within a group.

  • Timely and accurate documentation skills.

  • Current valid US-issued driver’s license and ability to provide a registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle.

  • Must be able to Pass a CORI background check.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 3425

External Company URL:

Street: 162 Chandler St