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Ethos Veterinary Health Surgery Client Care Concierge in Woburn, Massachusetts

We are looking for an energetic “people person” needed to provide ongoing communication with our clients before, during, and after their visit. We are a large specialty veterinary hospital located in Woburn, MA

Primary duties will include:

  • Perform all essential functions of a Client Care Specialist

  • Monitor Callback System, respond to client messages and/or reach out to medical team accordingly.

  • Learn and understand common conditions, treatments and medications pertaining to discipline(s) in order to respond to basic client questions – understands and applies the use of limited medical expertise when speaking with clients.

  • Consistently monitor the progress of the pet's appointment from check-in to check-out and provide ongoing communication to the client; keeping the client consistently aware of all activities throughout the appointment including the pet’s location, treatment provided and next steps in the process.

  • Coordinate interdepartmental communications pertaining to pet status updates, change in treatment plan and associated costs and relay information to the client.

  • Build and discuss financial treatment plans.

  • Schedule and manage the appointment schedule for each day and review upcoming appointments for the week to help the teams prepare in advance of the clients’ visit. Ensure rDVM medical records are received in a timely manner.

  • Assist clients with financial transactions.

  • Assist clients with insurance claims.

  • Assist clinical team with follow-up activities including follow up calls and post-appointment tasks.

Ideal candidate will possess excellent communication skills, patience and ability to discuss financial obligations with clients as well as take a proactive approach to their own learning. This person must possess a keen awareness of their surroundings and have a hospitable approach at all times. Ease with computer systems and knowledge of Excel necessary.

Knowledge of medical terminology and basic procedures desired, but not necessary; will train this aspect for an individual with excellent communication skills. Will participate in the holiday schedule.

Schedule: Monday - Friday, 10am-6pm

Benefits of Working at Massachusetts Veterinary Referral Hospital:

  • Highly competitive and comparable wages based on experience and skill set

  • Partnership with Purdue VT program/scholarships

  • Competitive Vet Assistant and RVT CE allowance annually

  • VetBloom access: Race approved continuing education, training and curriculum library

  • License application and renewal reimbursement for RVT’s

  • Financial support and onsite mentorship toward pursuit of VTS

  • Health and wellness programs

  • Opportunities for growth and advancement

  • 50% Employee Pet discount

  • Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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