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Beth Israel Lahey Health EHR Epic Willow Pharmacist in Woburn, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

The pharmacist plays an integral role as part of the EHR application team as an EHR Pharmacy Application Builder supporting all aspects of the closed-loop medication lifecycle including, but not limited to provider medication order entry, pharmacist validation and dispensing, nursing medication administration, and medication safety surveillance. The pharmacist application builder works with clinical end-users, operational pharmacy informatics, and the application build teams to maintain medication knowledge bases, build medication-related clinical decision support, and ensure our medication drug classes are accurately supporting our safety, quality, and medication-dependent reporting initiatives. In addition to the responsibilities of the application analyst the pharmacist will be utilizing clinical pharmacist expertise integrated with clinician workflow-expertise and EHR-configuration domain knowledge to facilitate appropriate clinical decision support workflow design, EHR build and testing as well as identification of potential patient safety related issues. In depth knowledge of closed-loop medication lifecycle safety, medication order set design, medication dosing, drug interactions and medication safety industry standards is critical in the success of this role. The EHR Pharmacy Application Builder works closely with physician, nursing, and pharmacy operation workgroups leveraging integrated clinical and technical expertise to understand business requirements and develop solutions to a broad range of challenges such as venous thromboembolism prophylaxis medication panel design, cost-effective drug substitution strategies, antimicrobial stewardship, C. Diff decision support, complex chemotherapy regimen configuration and medication shortages. This position also supports other applications with regards to medication safety and decision support compliance, build and usage to ensure alignment with clinical and operational needs and/or limitations.

Job Description:

  1. Builds, configures, and validates pharmacy-specific clinical tools, medications, and other relevant pharmacy configurations. (essential)

  2. Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner. (essential)

  3. Leads integrated clinical workgroups to move forward with completed deliverables, measurable outcomes and process metrics. Provides guidance, assistance, training and feedback as needed in conjunction with the Team (essential)

  4. Manages pharmacy projects whose scope is primarily clinically focused. Provide clinical pharmacy input and support to EHR application teams to support safe system configuration (essential)

  5. Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements. (essential)

  6. Acts as a liaison between IT, customers and/or vendors. Participates in meetings with all operational areas using the software application. (essential)

  7. Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. (essential)

  8. Interprets clinical care workflows and translate clinical needs into business and technology system applications. Provide oversight of Clinical Decision Support collaboration with established leaders in Pharmacy, Nursing Informatics, Clinicians, as well as CHIO and Medical Directors of Informatics (essential)

  9. Review and analysis of monthly medication content load. (essential)

  10. Performs all other duties as needed or directed to meet the needs of the department and/or customer. Provides on call / after hours support as required. (essential)

Required Qualifications:

  1. Bachelor's degree in BS/BA in Pharmacy - PharmD degree required; must maintain PharmD licensure. required. Bachelor's degree preferred.

  2. 3-5 years related work experience required.

  3. Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification.

  4. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

  5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

  6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements:

  1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

  2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.

  3. No substantial exposure to adverse environmental conditions

  4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled