Ethos Veterinary Health Client Care Specialist - Part Time in Woburn, Massachusetts
The Client Care Specialists provides exceptional service to all our clients, performs clerical and record keeping duties related to animal patient care and treatment, and provides support to the various medical departments and staff.
Schedule: Mass Vet is a 24/7 365 hospital. All schedules include a requirement to work minimum one weekend shift. Must be able to work a minimum 27 hrs per week.
Prepares to receive appointments by reviewing the medical record, retrieving client records, and preparing required forms in advance of clients’ arrival
Completes and reviews required forms and obtains all necessary information in accordance with Ethos and legal requirements
Welcomes clients and patients to the hospital and provides for their comfort while they are in the hospital including greeting clients, offering coffee, showing them to waiting area, etc.
Educates and advises clients regarding hospital services, products and practices
Assists clients with non-medical questions, booking appointments, and invoicing
Enters all client and patient information into the hospital information system efficiently and accurately while comparing the charges to the estimate and treatment sheet for discrepancies
Admits and discharges pets from appointments and services and schedules follow-up appointments as needed
Collects and accurately processes payments from clients
Explains alternative payment options for clients such as lines of credit and billing plans
Manages pet insurance claims from initiation to completion
Cleans and straightens the public areas of the hospital including the front desk, reception area, indoor and outdoor waiting areas, guest restrooms, and bereavement rooms
Education, License and Job Requirements:
High school diploma or equivalent experience required, Associate’s or Bachelor’s degree preferred
Must be able to stand for up to six hours at a time and may require stooping, kneeling, reaching, lifting and carrying throughout the course of a shift
May be required to move up to 50 pounds
Skills and Experience:
Previous experience in veterinary medicine required for part time roles
1+ years of customer experience
Proven experience in multi-tasking and prioritizing tasks
Exceptional organizational skills
Skilled in remaining calm and working effectively in high pressure and busy situations
Strong active listening and customer service skills which includes the ability to resolve client issues and complaints with tact and diplomacy
Ability to promote effective communication between the client service staff, doctors and technical staff
Strong written and verbal communications skills and exceptional consciousness of non-verbal language
Excellent problem-solving skills and the ability to detect changes in circumstances or events and ensure clients satisfaction
Knowledge of computers, point of sale systems, multi-line phones, and other office equipment
Benefits of Working at Massachusetts Veterinary Referral Hospital:
Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
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