Lahey Health Staffing Associate, Nursing in Winchester, Massachusetts
Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.
About the Job
JOB SUMMARY :
Contributes to the Hospital’s mission by collaborating with the patient care leaders to ensure adequate and appropriate staffing levels for all shifts. This administrative staff position will have an impact on patient care and the patient experience by striving to provide appropriate staff to meet our patient care needs. This position also impacts our fiscal stability by selecting and scheduling staff in a way that is fiscally responsible, minimizing overtime whenever possible. Staff satisfaction is also influenced by this position’s efforts to meet the staffing needs in a way that is fair and equitable to staff.
Required: High School Diploma or equivalent
Preferred: Post High School course work or degree
Required: Excellent customer service experience
Healthcare experience, clinical or administrative, preferably in a hospital
Experience scheduling staff
Ability to problem-solve to determine creative solutions and options.
Ability to courteously and tactfully gather and exchange information with a variety of recipients.
Knowledge of basic medical terminology
Ability to influence others in a team oriented environment.
Strong computer skills, including sending emails.
For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.
Knowledge of Excel
OTHER JOB REQUIREMENTS :
Business operations are 5 a.m. to 11:30 p.m., 7 days/week. Schedule rotation required to cover weekends, holidays and all shifts if necessary
REPORTING RELATIONSHIPS :
Reports to the Staffing Supervisor
Not responsible for supervising the work of others.
Consistent with the PROMISE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks, which are not on this list.
As part of the Nursing Staffing Office team, this position:
Under the direction of the Float Pool/Patient Placement Supervisor or Clinical Supervisor contacts staff to adjust staffing based on volume and patient care needs:
Monitors scheduled staff against patient census throughout shift.
Checks/answers call-in line to receive and communicate absences and offers to work where necessary.
When patient needs indicate excess scheduled staff, and with approval from nursing supervisor, calls staff to either cancel or place on recall. Attempts to place calls timely to avoid staff traveling to the hospital unnecessarily and incurring minimum call-in pay.
When patient needs indicate, contacts staff to ask them to adjust their schedule and/or take an open shift to meet our staffing needs.
Contact units to communicate need to float staff from one area to another based on patient care and staffing needs.
Prioritizes which staff to contact based on protocols intended to maintain parity and minimize premium hours and overtime.
Maintains awareness of staff hours scheduled and worked in accordance with the Mandatory Nurse Overtime policy.
Collaborates with leaders regarding creative staffing solutions and requests for schedule changes, weighing daily/imminent needs with more long-term/weekly needs.
Communicates staffing changes with units.
Communicates with the charge nurse on each shift regarding the staffing plan for the next shift.
Assigns and posts notice of float staff assignments each shift taking into account individual employee’s skill set and competencies and continuity of care issues.
Enters time changes, absences and other data in Active Staffer to assist Nurse Managers with scheduling/payroll administration.
Monitors and keeps Nurse Managers and/or Clinical Supervisor abreast of staff that are approaching 16 consecutive hours worked, overtime or ESP, so those individuals would be called off first if patient care needs allow.
Assists Nursing leaders in projecting staffing needs
Retrieving and reviewing historical tracked census and staffing data and trends to assist in determining appropriate staffing needs.
Facilitates RN licensure compliance.
Runs reports of licenses expected to expire within two weeks.
Sends notification to staff of license status, reminding of necessity to renew license before expiration. Also advises pertinent leaders of potential licensure compliance issue. Follows up daily until staff member is in compliance. Escalates based on procedure.
Produces badges. Collects replacement fee when appropriate.
Produces and distributes various daily and weekly reports to units and nurse leaders.
Maintains and enters data into Excel spreadsheets and generates Mandatory Nurse Overtime reports as needed.
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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