Lahey Health Patient Registrar in Winchester, Massachusetts
Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.
About the Job
High School Diploma or equivalent
Some clerical experience or experience in a healthcare setting.
1 year of completed college may be considered in lieu of relevant experience. Preferred
1 year of admitting or billing
Other Skills/Knowledge Required
For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.
Strong customer service/relations skills
Ability to work independently with minimal supervision
As part of the Winchester Registration team, this position:
Greets patients and others timely and in a manner that is respectful and empathetic. Answers the phone in the same manner.
Interviews patients or designees to accurately and comprehensively collect patient demographic and insurance information and enters into the hospital’s informational system. For existing patients, verifies patient identifier to ensure the correct medial record is retrieved.
Researches patient insurance plan using Web software and verifies insurance eligibility
Collects co-payments when appropriate and required.
Answers common, non-clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Hospital.
Prints admissions/registration paperwork and obtains patient’s or designee’s signature.
Enters official discharge into the system.
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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