Massachusetts Healthcare Jobs

Customer Insights Associate

Location:

San Antonio, Texas; Wilmington, Massachusetts

Job ID

2501319

The Strategic Marketing team shapes UniFirst’s intelligence and decisions around products and customers. We are a lean, collaborative team making a big impact on the company. Within our team, the Customer 360 group is responsible for collecting and analyzing customer feedback and amplifying the voice of our customers throughout the organization to help win new business and strengthen existing relationships.

We are seeking a high-potential Customer Insights Associate to join our team. This role will assist with execution of all C360 activities, including research, internal communications & program management. This individual will need to have strong project management skills, feel comfortable with data/analytics, and be eager to champion our customers. The projects this person will support are high-profile and rapidly expanding, so there is a lot of work to be done and opportunity to grow within the team!

Specific expectations of the role are as follows:

• Orchestrate ongoing execution of the customer listening programs, including vendor relationship management, user training and support, and change management

• Create and manage project timelines, maintain project status reporting, manage project meetings, and ensure deliverables and deadlines are met

• Ensure effective processing and transfer of data utilized in customer research activities, including setting up data automation where possible to drive efficiency

• Maintain current processes, workflows, and project/process documentation; provide feedback for continuous improvement to project workflows

• Develop and maintain professional, friendly relationships and communications with key stakeholders and participants within C360 programs across varying levels in the organization via phone and email.

• Manage feedback and requests from internal and external stakeholders

• Assist with research program design, execution, analysis, and communication

Qualifications

Requirements:

• BA/BS required

• PMP and/or CX certification preferred

• 5+ years of experience supporting customer research programs or similar

• Demonstrated ability to manage projects on time and on budget

• Analytical orientation, creativity in problem-solving, and eagerness to develop strategic skills while performing a project management-focused role

• CX experience preferred, specifically in creating and launching surveys then analyzing the results

• Experience creating how-to guides or similar communications content intended for a large-scale audience

• Ability to work under supervision/guidance and to be accountable for individual results

• A customer champion mentality with a design mindset

• Experience with large-scale communications (emails, trainings, webinars)

• Strong presentation development capabilities in PowerPoint

• Strong interpersonal abilities, including the ability to interact confidently with senior leaders

• Desire to work in a highly engaged and collaborative teamwork environment

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or

call 800-347-7888 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.