Massachusetts Healthcare Jobs

Description

At Citizens, we’re more than a bank and as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the First Line Risk Senior Manager, you will support Commercial front line risk’s adherence to internal control assessment and RCSA guidelines providing value added recommendations focused on quality and efficiency. Further, you will represent the first line of defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and controls environment in support of Community Development and Community Reinvestment Act. You will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to the Senior Director/Director of First Line Risk where appropriate. You will work with the Senior Director/Director to adhere to internal governance processes and controls for existing and new risk strategies and provide suggestion for remediation. You will lead change control efforts to ensure impacts are appropriately assessed, documented, and implemented. You will work closely with Compliance officers to ensure that your team is up to date and in compliance with all applicable regulatory requirements. You will play a key role in determining how compliance matters are handled. You will also work with the First Line Risk Managers to initiate investigations into control failures and related issues. Additionally, this role will have some oversight of pilot programs, products, and strategies. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Execute identification, measurement, and mitigation of material risks in the organization.

• Support various business line projects to address specific risk issues, working with business leaders to analyze and quantify risks, assess solutions or mitigation activities, and develop remediation plans.

• Act as a control assessment subject matter resource for audits, regulatory exams and compliance topics while providing guidance and support to internal colleagues.

• Lead control assessment development, professional staff training opportunities and early talent identification activities to meet team, department, and organizational goals to ensure strong risk and control environments.

• Drive centralized risk and control management strategies, compliance with Control Assessment Guidelines and Frontline Control Assessment Procedures, while promoting continuous monitoring to support real time monitoring of risk and control environments.

• Collaborate and communicate with business and risk manager stakeholders, management, and partners to provide recommendations and guidance with support in implementing changes, improving internal controls, and enhancing operational efficiency.

• Execute risk and control self-assessments (RCSA), Issue remediation, prepare bank examiner responses and control assessments for Community Development and Community Reinvestment Act

• Act as the Commercial Risk Management Program Lead for control assessments across the division

  Qualifications:

• Minimum of 8 years’ experience in Risk Management, Audit, or Compliance

• Experience with Community Development and Community Reinvestment Act regulations and familiarity with OCC Comptroller's Handbook, CRA Examination Procedures

• Prior experience implementing and supporting enterprise-wide Risk programs

• Experience with Governance, Risk Management, and Compliance (GRC) platforms

• Knowledge and understanding of regulatory and legislative guidelines

• Extensive experience managing projects including planning, implementation, and reporting

• Demonstrated interpersonal relationship building and team facilitation skills

• Experience preparing, presenting, and distributing risk or control results to various levels of management and stakeholders across an organization.

  Skills:

  Agility Due Diligence

  Business Integrity Management Industry Insight

  Compliance Management Influencing Others

  Corporate Governance Policy Implementation

  Cross-Functional Collaboration Regulatory Environment

  Customer-Centricity Risk Management Framework

  Education, Certifications and/or Other Professional Credentials:

• BA/BS degree required.

• CRA Certified Professional (CRACP), Certified Regulatory Compliance Manager (CRCM), Financial Risk Manager (FRM) or equivalent certification

  Hours & Work Schedule:

  Hours per Week: 40

  Work Schedule: M-F 8-5

  Hybrid - 3 days in the office, 2 working from home

  Pay Transparency:

  The salary range for this position is $112,064 - $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

  We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

  #LI-Citizens2

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

03/31/2025