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Steward Health Care System eICU Center Healthcare Assistant in Westwood, Massachusetts

Performs a variety of both complex and routine clinical, clerical and support duties. Coordinates with clinical team members as appropriate in facilitating the treatment of patients.

Responsibilities:

Assists in the management of patient information in the eICU Center:

  • Verifies patient census and staff assignments at beginning of shift.

  • Retrieves patient data from hospital's system and enters it in the eCareManager application.

  • Reports "stat results" or "abnormal labs" to MD/RN in a timely manner.

  • Data entry and retrieval is accurate and timely.

  • Enters new admissions within 10 minutes of notification.

  • Enters nursing flowsheet data within 2 hours of receipt (if necessary).

  • Demonstrates positive customer relations skills as evidenced by the following:

  • Exhibits communication skills that facilitate interchange between health care workers to provide quality patient care/outcomes.

  • Effective interpersonal skills necessary to interact with eICU Center and unit personnel.

  • Professional phone etiquette.

  • Follows through with issues in a timely fashion.

  • Demonstrates enthusiasm and interest in response to requests and calls to the eICU Center.

  • Reports clinical, administrative or technical problems (using a defined reporting process) that result in mresult in medical errors, unsafe care of sub optimal communication between eICU center and ICU health care professionals.

  • Maintains patient confidentiality.

  • Reports unauthorized personnel to Security Administration.

  • Reports security breaches to Security Administration.

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

  • Commits to recognize and respect cultural diversity for all customers (internal and external).

  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

  • Answers the phone and directs calls in the eICU Center.

  • Types, copies, faxes.

  • Maintains a variety of databases, spreadsheet and project assignments.

  • Updates ICU knowledge as appropriate.

  • Participates in staff meetings.

  • Performs other duties as assigned.

Qualifications:

  • High School Diploma or equivalent.

  • Two years experience as nursing assistant or clerical staff in a medical environment.

  • Two years experience in a medical setting.

  • Successful completion of a medical terminology course preferred.

  • Familiarity with medical terminology and laboratory data.

  • Proficiency with Windows based computer operations.

  • Must be comfortable working in a fast-paced environment.

  • Excellent interpersonal skills.

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