Emerson Hospital Rehab Front Desk Coordinator-Emerson Westford Physical Therapy; 24hrs, benefit eligible in Westford, Massachusetts
Would you like to work at a community hospital where the well-being of people—beginning with you—is valued above all else? Our supportive environment, combined with a generous compensation and benefits package, allow you to balance your work and personal life, take care of your family and plan for your future.
Benefits highlights include: Health and Dental Insurance, PTO Program, Retirement Savings Plan, Life & Long-Term Disability Insurance, Tuition Assistance, Employee Assistance Program, Free Parking and more. Benefits available to part-time employees (scheduled 24 hours or more per week).
The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.
Associates degree or medical certification preferred
Exposure to medical terminology preferred
2-3 years’ experience in patient or customer service role
Proven patient/customer service with focus on quality and efficiency
Has demonstrated the ability to multitask in a fast paced environment
Proficient in Microsoft Word/Outlook
Knowledge of Redock strongly preferred
Licensure and/or Certification
Medical terminology preferred
Uses positive language
Excellent customer service skills.
Team oriented, team builder
Comfortable in a busy environment
Ability to change job functions from phone to direct patient contact
Ability to prioritize
Must be able to read, write, and communicate in English.
Computer skills required.
Ability to maintain confidential information.