Massachusetts Healthcare Jobs

Would you like to work at a community hospital where the well-being of people—beginning with you—is valued above all else? Our supportive environment, combined with a generous compensation and benefits package, allow you to balance your work and personal life, take care of your family and plan for your future.

Benefits highlights include: Health and Dental Insurance, PTO Program, Retirement Savings Plan, Life & Long-Term Disability Insurance, Tuition Assistance, Employee Assistance Program, Free Parking and more. Benefits available to part-time employees (scheduled 24 hours or more per week).

The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.

Minimum Qualifications

• Education

• Associates degree or medical certification preferred

• Exposure to medical terminology preferred

• Experience

• 2-3 years’ experience in patient or customer service role

• Proven patient/customer service with focus on quality and efficiency

• Has demonstrated the ability to multitask in a fast paced environment

• Proficient in Microsoft Word/Outlook

• Knowledge of Redock strongly preferred

• Licensure and/or Certification

• Medical terminology preferred

• Skills

• Uses positive language

• Excellent customer service skills.

• Team oriented, team builder

• Patience

• Comfortable in a busy environment

• Ability to change job functions from phone to direct patient contact

• Ability to prioritize

• Attentiveness

• Must be able to read, write, and communicate in English.

• Computer skills required.

• Ability to maintain confidential information.