Baystate Health Unit Manager Nursing Surgical Outpatient Services in Westfield, Massachusetts

Unit Manager Nursing Surgical Outpatient Services

Job ID



Westfield, Massachusetts

Full/Part Time




Org Marketing Statement

Baystate Noble Hospital is a 97-bed acute care community hospital providing a broad range of services to the Greater Westfield community. We offer direct access to world-class technology, diagnostics, and specialists as a proud member of Baystate Health. Together, we passionately work to ensure that our patients have access to exceptional health care, close to home. An ideal combination of “high tech” and “high touch,” a staff of highly trained and compassionate nurses and medical support personnel complements an outstanding medical staff.


The Nurse Manager is expected to adhere to system and department compliance policies and any applicable laws and regulations. The Nurse Manager assumes accountability and responsibility for effectively executing operating principles and behaviors. Is a lifelong learner and exhibits continued self- development towards achievement of goals. The Nurse Manager is expected to maintain active membership in a relevant professional organization. Responsibility is centralized within five major areas: Clinical Practice and Quality Outcomes, Human Resource Leadership, Management of the Environment, Financial Growth and Stewardship, and Strategic Planning.

Clinical Practice and Quality Outcomes: The Nurse Manager is accountable for ensuring excellence in the clinical practice of nursing and the delivery of patient and family-centered care. Delivers on our organizational service excellence promise in all unit practices and programs, as evidenced by relevant metrics. Provides leadership in proactively developing quality driven, cost effective improvement initiatives. Collaborates and partners with member of interdisciplinary team to achieve outcomes in performance improvement efforts.

Human Resource Leadership: The Nurse Manager leads a positive work environment that facilitates the delivery of excellent patient and caregiver experiences. Staff are highly engaged, as evidenced by relevant metrics. Individual and collective practices reflect the core principles of Management. Initiates and manages necessary change, providing support and resources to staff. Seeks opportunities to build working alliances with other professional groups. Creates opportunities for shared governance in order to effectively solve problems. Fosters learning and professional growth opportunities for all staff. Communicates and holds staff accountable to clear performance expectations. Establishes staffing plans that respond to changing needs of the unit.

Management of the Patient Care Environment. The Nurse Manager is a leader who is highly visible on the patient care unit and is responsible for the effective management of patient progress and outcomes of care. Leads collaborative efforts with other departments and disciplines to meet patient care needs. Accountable for unit issues, including the adequacy of appropriate materials and equipment, until resolution occurs.

Financial Growth and Stewardship: The Nurse Manager is accountable to manage within budget as evidenced by metrics. Stewards financial resources and promotes growth by developing business plans and budget for their unit per organizational goals and other relevant factors. Establishes expectations with and holds accountable staff regarding the delivery of high quality, affordable care. Responds to budget variances in a productive, timely manner.

Operational Planning: The Nurse Manager, in concert with nursing and medical director, sets a progressive pace for performance improvement and, based on assessment of internal and external influences, crates and implements plans that have a positive impact on the delivery of patient care and a positive work environment.


BSN Required

MSN Preferred

Experience in an Operating Room Surgical/Outpatient Services required

5 years’ experience nursing in a related setting

National Certification in Nurse Administration or specialty areas

Other Information

Hours/Schedule: Full-time 40 hours Days - Flexible Schedule

Equal Employment Opportunity

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.