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State of Massachusetts Clerk III in Westfield, Massachusetts

Western Massachusetts Hospital (WMH) is currently seeking a dynamic applicant for the position of Hospital Clerk. The selected candidate will provide administrative duties for the hospitals’ Department of Quality Improvement and Infection Control. Western Massachusetts Hospital located in Westfield, MA is a 87-bed long term medical and specialty care hospital owned and operated by the Department of Public Health (DPH). Please note: The hours for this position are 8:00 am - 4:00 pm Monday-Friday with Saturday and Sunday as the days off. _Duties and Responsibilities (these duties are a general summary and not all inclusive):_ * Maintains and enters data into hospital database system, including medication events, Incident Reports, various Infection Control information, Rapid Response, Unplanned Transfer, and other projects/initiatives. * Compiles statistical information to be included in monthly, quarterly, and other reports; enters information into tables, spreadsheets, graphs and databases as requested. * Provides overall clerical support to the Department which may include drafting letters/emails, filing, copying, proofreading, taking messages, sorting mail, and ordering supplies. * Drafts policies, procedures, memos, meeting minutes, makes revisions and distributes as directed. * Proofreads material for grammar, punctuation, spelling, format, accuracy, and completeness. * Assists with Joint Commission readiness activities as requested. * Conducts on-the-job training of assigned employees concerning routine clerical procedures and agency policies. * Coordinates Satisfaction Surveys as instructed, including mailings, and receipt of inpatient responses facilitated by WMH staff. * Maintains the Incident Report Access and Medication Event databases, requests and documents follow-up as directed. _Required Qualifications:_ * Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, types and uses of office equipment and supplies, business letter preparation, and report preparation, etc. * Demonstrated knowledge of the types and applications of standard office filing systems. * Ability to use proper English grammar, punctuation and spelling. * Skilled in maintaining accurate records and exercising discretion in handling confidential information. * Talent for establishing and maintaining harmonious working relationships and dealing tactfully with others. _Preferred Qualifications:_ * Capacity to work under pressure with fluctuating deadlines and priorities. * Team centered cooperative work philosophy; professional demeanor and approach to work. * Capability to work on and prioritize multiple projects simultaneously, in a fast paced environment. * Demonstrate strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff. * Proficient use of Microsoft Products including Word, Excel, Access, and Outlook. _About Western Massachusetts Hospital:_ Western Massachusetts Hospital is the only public hospital operating in the western region of Massachusetts with a mission to serve as a medical safety net for many uninsured and under-insured citizens residing in the region. Western Massachusetts Hospital provides both acute and chronic hospital care to patients with a variety of chronic diseases and complicated medical conditions, such as: * Cardiac and pulmonary disease * Chronic neurological disorders * Complications of strokes * Dementia with major behavioral issues * End stage terminal illnesses of various diagnoses /Consider joining our dynamic team of health care professionals in a work environment that provides high staff to patient ratio and delivers high quality care to all patients on all units. Enjoy the opportunity to provide quality services in a long-term care setting where familiar faces are the norm rather than the exception./ Learn More:https://www.mass.gov/locations/western-massachusetts-hospital _Total Compensation:_ As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:// * 75% State Paid Medical Insurance Premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance programs * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Short-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program _Pre-Offer Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. For questions, please contact Human Resources at 413-784-9339. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.* III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.* IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. * *Job: Administrative Services* *Organization: Department of Public Health *Title: *Clerk III Location: Massachusetts-Westfield-91 East Mountain Rd Requisition ID: 210003C1

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