Landmark Health Supervisor, Patient Outreach and Engagement in Westborough, Massachusetts

Who Are We?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.

Because many of our patients are frail and elderly, we deliver care primarily in their home. At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.

We believe our patients and their families deserve the highest quality of care delivered with compassion, professionalism, and excellence. Our expectation for all team members is to exhibit these values daily while performing at their best.

Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.

The Role

The Community Health Advocate (CHA) Supervisor is responsible designing, setting and executing local outreach strategy, and for ensuring that their market meets or exceeds annual engagement targets. In addition, the CHA Supervisor will have both HR and performance responsibility for the local market Community Health Advocate employees.

The CHA Supervisor will lead regular meetings with the CHA team, and local market leadership, prioritize local outreach activities and allocate local outreach resources. This supervisory role will require close performance management of individual local Community Health Advocate employees. In addition, the CHA Supervisor will liaise closely with the Market General Manager/Executive Director/Regional Medical Director to (i) set, define or modify local outreach strategy and (ii) monitor, on a weekly basis, local outreach productivity and performance relative to budget.

SUMMARY

  • Provides coaching, and performance management to serve as an expert resource to the team, while working closely with local market leadership to drive the effective execution of monthly engagement strategies and tactics

  • Leverage reporting and dashboards to analyze referral patterns for prioritization of telephonic and field-based outreach to members

  • Identify and execute innovative engagement strategies to enroll patients into the Landmark Health program

  • Source, establish and maintain collaborative relationships with strategic partners in retirement communities, assisted living communities, skilled nursing facilities, hospitals, physician offices and other community organizations

What we're looking for:

SUPERVISOR

Reports directly to the General Manager or Executive Director of the market.

EDUCATION AND EXPERIENCE

  • 5+ years of related experience, including a supervisory role in a sales, direct marketing or customer service capacity. Prior experience in healthcare preferred.

  • Bachelor’s Degree required

  • Ability to work in an entrepreneurial environment with minimal supervision

  • Achievement mindset: ability to consistently hit sales targets

  • Ability to multi-task and work in a dynamic environment

  • Exceptional communication and project management skills

  • Flexibility to work extended hours to accomplish business goals

  • Proficient in the use of Microsoft office Word, Excel and PowerPoint

  • Proven success with time management and territory organizational skills

Job ID: 2018-2498

External Company URL: landmarkhealth.org

Street: 1400 Computer Drive