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Landmark Health Supervisor, Care Coordinator in Westborough, Massachusetts


This position supports the Care Coordinators to ensure that interoffice operations and patient management activities are coordinated timely and efficiently to support the clinical team. The Supervisor, Care Coordinator is responsible for the team’s performance in customer service, schedule management, patient visit reminder calls, and management of consents and medical records, disenrollment, and hospice related activities. You will also support Landmark Physicians, Advance Practice Providers, and RN Nurse Care Managers with important operational and clinical tasks. You will draw on your critical thinking, clinical experience, and your positive attitude to coordinate with and support Landmark patients and Landmark team members.


• Oversee daily operations (i.e. Daily on-call schedule, medical record uploads, management of consents, mailings, UV schedule, IV Packet readiness)

• Supervision of Care Coordinators (i.e. staff schedule, PTO, ADP, Cornerstone training completion)

• Timely completion of Quarterly Performance Updates (QPU’s) and annual evaluations for Care Coordinators

• Review of Annual Incentive Plan with each staff member to ensure understanding of company goals

• Participate in Care Coordinator hiring process, training, performance evaluation, and discipline

• Provide regular coaching and constructive feedback to Care Coordinator to enhance overall effectiveness

• Assist in development, documentation, and implementation of departmental policies and procedures

• Skilled as a super-user of technology (windows programs and Electronic Medical Records (EMR’s)

• Skilled as an educational trainer on the Care Coordinator role and function for department and market

• Ensure Care Coordinator documentation meets Landmark standards and appropriate abbreviations are used

• Review and utilize Reports Dashboard data for management of the department

• Maintains relationship with market leadership, especially Supervisors of Clinical Operations to ensure coordination of care, understanding of policy/practice change that impact department or market

• Manages partial provider/panel as appropriate based on market needs

• Other special projects or initiatives as assigned



• High School Diploma or GED required. BA preferred.

• Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting, preferred but not required.

• Medicare experience desired

• Experience with escalated customer service issue resolution; experience with following triage protocol a plus

• Critical thinking skills and flexibility are required for success in role

• Knowledge of MS Office products; typing speed of 40+ WPM preferred

• Proficiency in Excel

Full COVID-19 vaccination is an essential requirement of this role. Landmark Health will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Company Statement

We are now part of Optum and the United Health Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone.

As part of our hiring process, upon accepting an offer, candidates will be required to complete a 9-panel drug test. Due to our partnership with the Medicare Advantage program, our drug testing policies are consistent with Federal law.

Please be aware that Landmark Health does not solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels.

Landmark Health requires all new hires and employees to report their COVID-19 vaccination status.

Job Locations US-MA-Westborough

Posted Date 4 days ago (1/21/2022 3:09 PM)

Category Clinical Delivery Field

Type Regular Full-Time

Job ID 2021-6717

Remote Classification Virtual Hybrid