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Westborough Behavioral Healthcare Hospital Intake Coordinator in Westborough, Massachusetts

Sign on bonus $3,000

Shift: 3p-12a

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization diagnosis treatments for Children, Adolescents and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

Job Summary

To assess the needs of people seeking an assessment and ensure their referral to the service or resource that best addresses those needs. To link recipients to appropriate resources or care providers; to admit based on Admission Criteria and Medical Necessity as well as to provide a smooth compassionate admission process for patients and their families. You will also be responsible for completing initial authorizations with insurance companies for the level of care that is needed.


  • Handles all referrals for services, schedules assessments, and/or refers patients to appropriate community resources

  • Admits new patients to the hospital.

  • Completes pre-certification with insurance companies to authorize patients' hospitalization

  • Works with nursing, medical, and other disciplines to coordinate care for patients

  • Monitors and assists patients, working under the direction of clinical, nursing and medical staff including areas of daily living and activities.

  • Record and maintain patient information, such as vital signs, eating habits, behavior, and daily observation notes.

  • Lead and accompany patients to and from activities, examinations and treatments as assigned.

  • Under the direction of professional staff; redirect or restrain patients using CPI techniques in order to prevent injury to themselves or others.

  • Promptly reports any issues to the Director on duty.

  • Performs other related duties as assigned by professional staff

  • Completes level of care assessments for clients seeking inpatient and outpatient mental health and detox services.


  • Strong working knowledge of DSM-V criteria, community resources, assessment and crisis intervention required.

  • Experience in a behavioral healthcare hospital setting required.

  • Bachelors degree preferred

  • The ability to assess healthcare information and be involved with crisis intervention.

  • Experience in a behavioral healthcare hospital setting required.


Eligible employees receive a generous benefits package including holiday premium pay, shift differentials, health, dental and vision coverage, 401(K) plan, health & dependent Flexible Spending accounts, generous paid time off, company paid life, short-term and long-term disability coverage, and an employee referral bonus plan.