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LHC Group Intake Coordinator - Home Health in Westborough, Massachusetts

Company Overview

Caretenders Home Health , part of the LHC Group Family, is hiring for a Weekend Intake Coordinator

Could be remote after training

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people. The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches.

Essential Functions

  • Answers phones and appropriately triages phone calls to Central Intake Teams.

  • Effectively communicates patient/referral information to appropriate Central Intake Staff and branches.

  • Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals.

  • Coordinates communication of referral information with Central Intake Nurses.

  • Transfers High Tech/nurse specific referral calls to Central Intake Nurses.

  • Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox.

  • Coordinator must exercise discrimination and diplomacy on obtaining information from callers for persons not immediately available.

  • Provides general information about agency services to patient family, and other referral sources as needed.

  • Data enter Central Intake and branch referrals into the mainframe as needed.

  • Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes.

  • Attends and participates in annual in-service training programs.

  • Manages patient ping feed throughout the day, in applicable markets.

  • Disseminate patient ping data to appropriate PCM, field clinicians, or sales representative, in applicable markets.

  • All other duties as assigned.

Education & Experience

Education Requirements

  • Minimum of High School education or G.E.D.

Experience Requirements

  • Minimum of one to two years experience in office procedures.

  • Minimum of one to two years Insurance/Medical experience.

An equal opportunity employer

LHC Group is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status. To learn more about the opportunities for you with LHC Group and our affiliates, contact one of our Human Resources team members at 1.866.LHC.Group.

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