Massachusetts Healthcare Jobs

Job Title: Client Service Representative

Workplace Type: Hybrid

Worksite Location: Westborough, Massachusetts, 01581, United States

Job Category: Client Service Representative / Associate

Job Titles Used for Match: Client Services Representative, Customer Service Representative, Operations Coordinator, Operations Specialist, Systems Support Analyst

Top Skills - Must Haves:

• Health care

• Sales

• Medical record

• Outlook

• Audit

• Customer service

• Call center

Top Skills' Details:

• Communication Skills

• Professionalism

• Data Entry/Computer Literacy

• Call Center

Secondary Skills - Nice to Haves:

• Banking

Job Description: Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions. Responds to customer inquiries, investigates and corrects errors in customer accounts and statements, and records details about customer inquiries. Helps resolve complicated customer complaints and coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.

Additional Skills & Qualifications: Candidates can have a Bachelor's Degree (business, communications are most successful, but they are open) AND Customer Service Experience (retail) OR Call center CSR experience. High level of professionalism, clear communication skills, and an interest in finance are a must.

Employee Value Proposition (EVP): If brought on permanently, employees are converted to salary and are offered full benefits, PTO, sick leave, banking holidays, tuition reimbursement, etc.

Work Environment: Role will be in the office. Employees will train in the office and will be required to go in office 3 days onsite and 2 days remote after training. The average tenure in the call center is 6-12 months, with opportunities to move elsewhere within the company. The facility includes a processing center, accounting department, pricing department, marketing, and sales. Candidates may convert anywhere from 90 days to 12 months into their contract, based on performance and business needs.

Shift (Training): 8:00 AM – 5:30 PM

Call Center Hours: 8:00 AM – 8:00 PM (must be open to any shift within this time frame)

Training Schedule: Monday – Friday 8:00 AM – 5:30 PM

Work Schedules Available: Shifts will vary with starting times between 8:00 AM – 10:30 AM. Contractors will then transition to working 3 days onsite and 2 days remote.

Additional Notes: Candidates must be flexible with shift times and disclose any planned time off during the interview. This is a higher-end call center with big desks, dual monitors, and lots of space. It's clean, and the management team is reasonable and flexible. Great environment for recent graduates.

Business Drivers/Customer Impact: Our client, a leader in the financial services industry, is seeking College Graduates and Customer Service Representatives to join their team!

Company Benefits: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Westborough,MA.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.