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The Overlook VNA Manager of Clinical Practice in West Springfield, Massachusetts

Job Description   Position Title: Manager of Clinical Practice

FLSA STATUS:         Exempt                       

REPORTS TO:          Regional Director Home Health                     

SUPERVISES:           Clinical Team Members, Office Support Staff

ENTITY:                   OVNA                        


The Manager of Clinical Practice (MCP) directs and supervises both clinical services and the operations of the office. The Manager of Clinical Practice g uides the team in planning and providing individualized care and comprehensive services to home care patients. They provide education in group and individual settings for clinical staff. The Manager of Clinical Practice leads case conference meetings weekly, and participates in meetings both in the home branch and on The Overlook campus as assigned by the Regional Director. The Manager of Clinical Practice participates in QAPI reviews regarding clinical and financial key performance measures and is expected to be available for the rotation of manager on-call responsibilities.



  • Monitors/completes assigned workflow tasks in HCHB.

  • Provides clinical direction to field staff as needed.

  • Codes commercial OASIS.

  • Organizes educational programs to address identified needs.

  • Reviews clinical records for completeness

  • Demonstrates prioritization, organization, and appropriate management of time.

  • Keeps current with all regulatory requirements affecting Home Health services.

  • Oversees Medical Supply orders.

  • Collaborate with supervisory staff to promote accuracy and effectiveness in documentation.

  • Participate and lead case conferences and staff meetings.

  • Educates staff on deficiencies found through audits as needed.

  • Evaluate clinical competency of nursing staff.

  • Participates in the orientation of new team members.

  • Manage Telehealth programs.

  • Performs Blood Pressure clinics , as requested.

  • Assists with clinical oversight at the Overlook IL and AFL as needed.

  • Provides direct skilled nursing care as per physician orders in the field with patient visits as needed.

  • On-Call triage coverage as needed.

  • Documents medical records and prepares reports as needed.

  • Educates patient and families in self-care and health management.

  • Collaborates with the physician and other home health care providers, within and outside agency to enhance patient care.

  • Adheres to policies and procedures.

  • Participates in agency quality management and safety activities.

  • Serve as coverage role during staffing challenges.

  • Any additional responsibilities as requested by the Regional Director Home Health and Executive Director Home Health and Hospice


  • Acts as Home Care Home Base (EMR) resource with extended access and roles

  • Completes all branch staff supervision, annual reviews, and orientations as needed.

  • Participates in training new clinicians on HCHB and homecare regulations.

  • Co-signs orders and provides oversight of care as appropriate to licensure.


  • Graduate of an accredited school of nursing or physical therapy required, (BSN preferred, MSN strongly preferred), a minimum of master’s degree in physical therapy, home care experience preferred

  • Minimum 3 years’ experience in a managerial role

  • Minimum 5 years’ experience in a patient care setting

  • Current license to practice as a Registered Nurse/Physical Therapist in the state of Massachusetts required

  • Current CPR required

  • Current MA Driver's License and reliable transportation required

  • Demonstrated clinical and supervisory skills

  • Excellent organizational and interpersonal skills

  • Computer proficiency

  • Excellent verbal and written communication skills

  • Ability to read, write and speak the English language

  • Maintain required vaccinations


    Primary work will be performed indoors in an office setting, may be exposed to the elements (heat, cold, rain, snow); walking and standing frequently; occasional lifting of up to 25 pounds. Completing visits in the field as necessary requires driving to patient locations.



The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.

The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.


All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."

Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally

Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it

Compassion: understanding and empathy for others

Creativity/Innovation: thinking wildly, planning accordingly

Grace: putting people at ease, without compromising performance or outcomes


  • Solid Track Record of Promoting

  • Team Members from within

  • Plenty of Free Parking

  • Free Daily Lunch on

  • Campus

  • Vacation, Sick, Holiday Time + Floating Holidays

  • Travel Reimbursement

  • Professional Development

  • Flexible Spending and Health Reimbursement Accounts

  • Employee Assistance Programs

  • Tuition Reimbursement

  • Short + Long Term Disability, Life Insurance

  • Medical, Dental, and Vision Insurance

  • Access to Fitness Center, Pool, and Onsite Massages

    In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

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