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Trinity Health Scheduler in West Springfield, Massachusetts

Employment Type:Full timeShift:

Description:Responsible for scheduling clients Home Health/Hospice services with clinician continuity. Identifies client need and schedule clinicians with the appropriate competencies to match client level of care. The Scheduler is expected to exercise judgement in determining the most effective and efficient method of scheduling and rescheduling patients. Provide optimal levels of communication with patients, clinicians, clinical managers, physicians, and homecare coordinators. May also provide coverage for multiple sites and/or Hospice support.

Provide one-to-one, compassionate care and love your job

Trinity Health Of New England At Home provides compassionate, exceptional care where people are most comfortable: at home. We are the area's most comprehensive home care provider with trusted quality of care. With new strategy, vision and technology, we are growing and shaping the future of healthcare!

We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical excellence with advanced, easy-to-use remote monitoring technology and 24/7 access to our Virtual Care Center RNs.

Scheduler position summary

Responsible for scheduling caregivers, with caregiver continuity and client needs foremost priorities, to meet our clients’ needs. May provide support and coverage for payroll, intake, billing and the office clerk. May also provide multiple site and/or Hospice support.

Monday-Friday, 8a-4:30p, weekend/holiday rotation as required

Your opportunity

  • Truly patient-centered focus

  • Patient-centered, future-thinking care model with integrated virtual care program

  • Exclusive Home Care Connect virtual care technology that is empowering patients to achieve goals and avoid preventable ER visits and hospitalizations

  • Supportive, motivated colleagues in an inspiring environment

  • A robust career ladder, tuition reimbursement and professional development opportunities

  • Competitive salary

  • Learning the industry's best, easy-to-use, advanced technology

Other benefits

  • Medical, dental and vision insurance

  • Short and long-term disability

  • 403b

  • Generous paid time off

  • Mileage reimbursement

  • Comprehensive orientation

  • Tuition reimbursement

Minimum qualifications

  • High School Diploma or GED.

  • One year of scheduling experience in a health care setting.

  • Must be able to communicate effectively with internal and external customers.

  • Demonstrates a commitment to customer service and accepts challenges to improve processes.

  • Ability to type 50 wpm and use word processing software.

  • Proficient in the use of scheduling software.

  • Working knowledge of standard office equipment.

  • Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program

About Trinity Health Of New England At Home

Trinity Health Of New England At Home – Massachusetts is a member of Trinity Health At Home, a national home care, palliative care and hospice organization serving communities in nine states. We are is a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!

Apply now!

Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.