Massachusetts Healthcare Jobs

Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,700 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that Atlas creates a better experience for infrastructure and environmental projects. It’s how we are built – with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We’re just built to be better. We are a great company.

Job Title: Response Management Coordinator

Location: West Springfield, MA

We are seeking a highly organized and detail-oriented Response Management Coordinator to join our dynamic team in West Springfield, MA . In this critical role, you will be responsible for efficiently coordinating responses to inquiries, requests, and incidents, ensuring timely and professional communication across various situations. If you thrive in a fast-paced environment and have a passion for customer service and problem-solving, we want to hear from you!

Key Responsibilities:

• Work various shifts, including both day and night shifts.

• Process and respond to underground storage tank alarm events promptly.

• Document and manage responses to petroleum spill incidents with accuracy.

• Investigate, assess, and relay communications in a timely and professional manner.

• Execute spill response protocols and alarms quickly, ensuring effective communication.

• Provide exceptional customer service (both verbal and written) to clients and ATC personnel.

• Manage call center operations and alarm management efficiently.

• Input and maintain accurate data in our custom software system.

• Assist customers with inquiries related to online training programs.

• Perform administrative support tasks and assist with special projects.

• Attend department meetings, occasionally outside normal shift hours.

• Foster and maintain strong working relationships with both clients and ATC personnel.

• Receive initial and ongoing training to stay current on protocols and procedures.

• Gain familiarity with underground storage tank remote monitoring software and equipment.

• Adhere to ATC's health and safety policies and procedures.

Minimum Qualifications:

• High school diploma or equivalent.

• 1-2 years of customer service experience in an office environment.

• Strong verbal and written communication skills.

• Excellent time management and organizational abilities.

• Ability to work independently and as part of a team.

• Adaptability to switch tasks frequently while maintaining accuracy.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and database applications.

What We Offer:

• Comprehensive Training: Ongoing training provided to enhance your skills and knowledge.

• Collaborative Environment: Work with a supportive team committed to professional development and client satisfaction.

• Growth Opportunities: Gain exposure to various aspects of response management, contributing to both personal and professional growth.

Benefits:

Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program.

Who We Are:

We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry’s most exceptional people.

Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets.

With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can.

Our Values:

Life: We enhance quality of life. We value people and safety above all else.

Heart: As our hallmarks, we act with compassion, empathy and respect.

Trust: We work together as partners, doing what we say with full accountability.

Mastery: Always striving for the highest quality, we ensure greatness inspires all our work.

Atlas EEOC Statement

Atlas is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

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