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The MENTOR Network Intake Coordinator in West Springfield, Massachusetts

MENTOR Adult Day Health, a partner of The MENTOR Network, provides day programs for elders with complex medical or rehabilitative needs. This allows seniors to obtain quality healthcare while remaining active and involved in the community and continuing to live in their own homes. Our programs are staffed with qualified, experienced licensed nurses and caregivers who are trained to provide individual assistance to each person we serve.

Intake CoordinatorMentor Adult Day Health is seeking an Intake Coordinator to oversee and manage referrals and communication with the clinical and operations teams based on the needs of referred clients. Responsibilities may include but are not limited to:

  • Administer the referral process

  • Work with the clinical and operations team to facilitate client placement and obtain appropriate services for clients

  • Collect, verify, record and process client demographics, insurance payment and referral information

  • Create client files and ensures intake paperwork has been completed/requested

  • Input data and complete all placement paperwork

  • Secure funding information and verify funding/insurance coverage arrangements

  • Complete all client reporting requirements consistent with corporate and regulatory standards


  • Bachelor's degree in human services or related field

  • 2 years of experience in the human services field preferred

  • Bilingual - Spanish Speaking

    Why Join Us?

  • Full compensation/benefits package for employees working 30+ hours/week

  • Paid time off, paid training, Holiday pay

  • Career development and advancement opportunities

  • A dynamic work environment where no day is ever the same as the next

    EOE/AAE/ADA We have meaningful work for you – come join our team – Apply Today!

    The MENTOR Network is a national network of local health and human services providers offering an array of quality, community-based services. At The MENTOR Network, our core values—Integrity, Respect, Inclusion & Growth—and the behaviors that define them, guide how we interact with each other and how we approach our work. As an organization of people serving people in nearly 40 states , you’ll have opportunities from coast to coast.

    Equal Opportunity Employer, including disability/vets