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Anthem, Inc. Clinical Service Assistant in Watertown, Massachusetts


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

Clinical Service Assistant is responsible for providing non-clinical administrative support to clinical associates, nurse managers and nurse leads in the nursing unit. Primary duties may include, but are not limited to:

  • Supports systems, workflow, and reporting-related requirements of the unit.

  • Identifies trends and opportunities for additional associate training on unit workflow and processes.

  • Monitors unit workflow and processes and identifies opportunities for improvements.

  • Provides administrative support to associates to help in identifying and resolving workflow and process issues. Assists leads and management with the implementation of new and existing non-clinical policies and procedures. Runs ad-hoc reports.

  • Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics.

  • Processes HIP alerts, routes facsimiles and coordinates dialer campaigns. Works with referral services associates to ensure seamless processes.

  • Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical Rounds, and processing internal referrals.

  • Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews.

  • Supports workforce management, RN licensure and other special projects.



  • Requires a high school diploma.

  • 1 year of experience in a business or health care setting; or any combination of education and experience, which would provide an equivalent background.

  • Associates degree in a related field and prior experience in a healthcare or managed care environment is preferred.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS53729