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BluePearl ER Service Head in Waltham, Massachusetts

ER Service Head



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BluePearl Specialty + Emergency Pet Hospital in Waltham, MA is seeking a full time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team as well as partner with our ER service head in our sister hospital located in Waltham, MA.

BluePearl Charlestown is a facility located in a historic building just outside of Boston and has a 24-hour ER service in addition to our team of board-certified specialists. We can provide the opportunity for advancement and leadership opportunities as well as a strong mentorship program.

As an ER Service Head:

  • You manage the schedule for all ER Clinicians, including PTO requests.

  • You facilitate regular ER Clinician meetings and participate in hospital leadership meetings.

  • You stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director.

  • You mentor ER Clinicians and Interns, including overseeing their case management and providing guidance as needed on case management decisions.

  • You integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Team Lead will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.

  • You assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.

  • You actively contribute to recruiting new Emergency Clinicians. You ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.

  • You assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.

  • You partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.

  • You work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.

  • You assist management team with client and pDVM concerns when necessary.

  • You assist with performance reviews.

  • You work with management team to oversee capital purchases for ICU/ER department.

  • You serve as a mentor to new ER/ICU team members including support staff and Clinicians.

Experience & Qualifications:

  • Must be a DVM from accredited university, successful completion of internship and three+ years' of ER experience required.

  • Previous leadership experience preferred.

Charlestown, MA is the oldest neighborhood in Boston. It is less than three miles to downtown Boston, Fenway Park, The Freedom Trail, Boston Harbor and is near National Museums. The area boasts great food and culture. Here in New England, we celebrate all four seasons and boast a variety of activities within a short drive—ocean to mountains, theatre to sporting events and everything in between. Boston is close to the Maine seacoast, New Hampshire, Cape Cod, Martha’s Vineyard and Nantucket. It is an amazing place to work and play!

Why BluePearl?

  • Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

  • We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

  • In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

  • We value your health and well-being as an associate by providing you with the following:

  • Health, dental, vision, and life insurance options.

  • Annual company store allowance.

  • Flexible work schedules.

  • Time to reset, rewind, and reflect through our paid time off, parental leave, and floating holiday plans.

  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

  • We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.