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Beth Israel Lahey Health Assistant Program Coordinator, Ambulatory Clinical Documentation Improvement in Wakefield, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

The Assistant Program Coordinator, Ambulatory Clinical Documentation Improvement will be responsible for supporting programmatic tasks for clinical documentation improvement initiatives, including program maintenance, managing access inventories, development of training material, assisting with data aggregation and review, and addressing issues related to assigned programs. This will involve high levels of collaboration, integration, and communication across the Performance Network.

Job Description:

Essential Duties & Responsibilities including but not limited to:

Support program coordinators and Director in a variety of initiatives managed under the clinical documentation improvement/acuity/risk adjustment umbrella, including, but not limited to concurrent CDI programs for risk adjustment, optimizing tools at point of care related to clinical documentation improvement, or building content to increase transparency and awareness related to acuity

Assist with coordination of trainings for clinical documentation improvement programs which can include trainings on understanding acuity or on specific tools within EMR applications

Aggregate data for analyses related to clinical documentation programs, including, but not limited to lessons learned, opportunity, or assessing current program(s)

Aid in collaborate efforts with risk units and provider organizations across the network to enable best practices and understand needs

Contribute to and maintain materials for initiative check-in meetings with key stakeholders across the respective program and address follow up items as applicable

Performs data quality and validation checks for initiatives within identified and impacted applications (e.g. Arcadia, Athena, Epic)

Create project schedules and partner with program coordinators or Director to develop action plans on areas identified that would optimize, refine, or integrate technological solutions/functionality where applicable into the respective EMR/Population Health applications across the network to drive performance both at the point of care and outside the visit. Examples of applications include Arcadia, Epic, Athena, and eCW.

Troubleshoot or complete quality control processes with any issues related to recommended workflows from BILHPN related to acuity

Contribute to maintaining and developing a library of content and resources related to clinical documentation improvement/acuity

Compile colleague feedback related to risk data dissemination/reports and program(s) and partner with program coordinators or Director to carry out changes as applicable

Develop and maintain relationships with vendors, where applicable, and other organizations to incorporate necessary discoveries into planning and strategies

Assists in the curation of communication for initiatives related to acuity/risk to local leaders, administrators, support staff, and providers

Build and maintain working relationships with internal teams, practice operations, and provider community to foster collaboration and partnership in driving meaningful change within clinical documentation improvement

Organizational Requirements:

Maintain strict adherence to the Lahey Health Confidentiality policy.

Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.

Comply with all Lahey Health Policies.

Comply with behavioral expectations of the department and Lahey Health.

Maintain courteous and effective interactions with colleagues and patients.

Demonstrate an understanding of the job description, performance expectations, and competency assessment.

Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

Participate in departmental and/or interdepartmental quality improvement activities.

Participate in and successfully completes Mandatory Education.

Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: A Bachelor’s Degree in Healthcare Management, Administration, Public Health, Business Administration, or other related functional area is required or a combination of equivalent education, experience, and certification.

Licensure, Certification & Registration:

CCDS or CPC preferred


Minimum 1-2 years of program or project management, system implementation, clinical documentation improvement/coding, or clinical operations experience in a healthcare setting required.

• Strong organizational skills

• Experience with EHR clinical decision support tools and population health functionality preferred

• Ability to work with data analysts and communicate needs

• Excellent communication skills, both written and verbal

Skills, Knowledge & Abilities: Microsoft Word, Excel, Powerpoint, Project (preferred), EMR application knowledge, population health management software (preferred)

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled