Steward Health Care System Patient Care Director in Taunton, Massachusetts
*POSITION SUMMARY: *Twenty-four (24) hour responsibility/accountability for operation of nursing unit(s). In collaboration with the CNO, evaluates the delivery of patient care using the organization's quality metrics, monitors and reports trends in patient population/acuity and manages human resources accordingly. Designs, implements and evaluates innovative systems that support efficient delivery of patient care, develops and adheres to approved budget, assesses staff competence and educational needs in relation to changing patient needs via clinical pertinence, medical record review, patient and family visits, physician feedback and periodic visits to off-shifts.
KEY RESPONSIBILITIES: Resource Allocation Fiscal Responsibility • Prepares operating and capital budget, meets or is under expense targets and where applicable, revenue projections. • Conserves organizational resources by maximizing asset utilization and developing and implementing cost saving measures. Staffing • Manages and utilizes personnel effectively to achieve proper staffing and optimum resource management. • Monitors turnover, overtime and absenteeism.
Leadership Skills Problem-Solving • Focuses staff on efficient and effective problem solving approaches. • Insures follow-up activities are planned and executed. Decision Making/Critical Thinking • Identifies problems, gathers information, selects course of action, makes timely decisions and notifies all parties involved. Delegation • Fosters staff involvement in the department by delegating responsibility appropriately. • Maintains control over areas of responsibility and monitors progress of delegated work. Creativity and Initiative • Initiates change by generating ideas and solutions. • Shows enthusiasm and acceptance of new approaches. Planning and Development • Establishes long and short term plans to meet future needs. • Monitors, plans and adheres to schedule. • Sets goals that are attainable, measurable, realistic and are congruent with the hospitals and Steward Healthcare System's • Includes staff in department goal setting. Role Model • Leads by example. • Fosters pride, collaboration and commitment among members of Morton Hospital and Steward Health Care and the community that it serves. • Honors team values and agreements.
Customer Commitment Service Excellence • Practices and engenders a superior customer service philosophy among staff. Performance Improvement • Supports Performance Improvement Process and encourages committee participation by staff. • Participates in and manages performance improvement initiative in own and other areas. Mission • Upholds the mission and philosophy of Morton Hospital and Steward Healthcare
Personal Commitment • Maintains clinical competencies and strives to keep current with new technology and concepts in area of responsibility. • Maintains competencies necessary to provide direct care or service to the age of patients served in assigned service area. • Completes annual mandatory education requirements and participates in appropriate hospital management training and development workshops.
Employee Commitment • Encourages cooperation and teamwork in accomplishing results. • Completes performance evaluations in a timely manner • Actively seeks and acts on ways to improve team effectiveness. • Provides training and development for employees to support professional and personal growth, enhance job performance and improve operational effectiveness • Communicates specific responsibilities and performance standards to each employee. • Provides positive and constructive feedback based on employee's performance and develops a plan of action as needed. • Holds staff meetings at least once per month and makes meeting minutes available to staff. • Is available/accessible to staff. • Ensures that all staff have attended required education programs and includes staff in department goal setting. • Responses timely to all grievances providing opportunity for personal feedback from employee and union representative relative to any alleged contract violation with a goal toward positive resolution and commitment to comply with all expectations as outlined in the applicable collective bargaining agreement.
Organizational Commitment Communication • Selects appropriate form of communication to convey information. • Creates an atmosphere in which clear and timely information flows between self and others and interdepartmentally. • Maintains positive attitude and fosters effective relationships within own and other departments. Policies/Procedures • Adheres to hospital policies and procedures and identifies how policies and procedures can be modified to improve/strengthen organizational performance. • Review, develop, and implement departmental policies and procedures Corporate Compliance • Monitors all processes to insure that all compliance and regulatory standards are met. • Fosters and maintains a safe working environment. Management of Time and Resources • Completes work assignments within an acceptable time frame. • Uses time and resources to the best possible advantage for successful completion of job responsibilities. • Develops and maintains efficient working relationships. • Is reliable in respect to attendance and punctuality. • Recognizes the importance of team efforts and partners with others to achieve positive outcomes. Quality: • Is part of a team effort to insure quality services. • Offers creative solutions or alternatives to issues or concerns. • Produces quality results. • Continually strives to improve the quality of work. Accepts responsibility for all work performed and takes appropriate corrective action as needed.
CUSTOMER SERVICE SKILLS: • Is cooperative in interactions, treating customers with courtesy, respect and compassion. • Is patient when responding to questions and answers questions appropriately. • Responds to requests in a timely manner. • Handles interruptions in a skillful way. • Maintains a professional appearance and demeanor. • Strives to prevent/resolve customer concerns to the customer's satisfaction.
REQUIRED KNOWLEDGE & SKILLS: • Demonstrated knowledge of clinical and professional practice issues and processes.
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Qualifications: • BS in Nursing • Current MA RN licensure. • MS in Nursing or related field preferred, or matriculated in a Masters of Nursing Program or related field. • Minimum of 7-10 years of clinical nursing experience with three years of progressive management and leadership experience required. • Certification in specialty preferred (see specialties identified below).
Specialties: • Medical/Surgical • Outpatient Services • Maternity Services • Nursing Supervisor • Critical Care and Telemetry • Emergency Services • Behavioral Health • Surgical Services