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Steward Health Care System Mental Health Associate Part Time Eves in Taunton, Massachusetts

POSITION SUMMARY: The Mental Health Associate (MHA) is responsible for performing duties necessary to maintain a safe and therapeutic milieu. Under the direct supervision of a registered nurse, the MHA will assist the nurse with care of patients whose needs do not require complex nursing skill.

HOURS: 24 hour eves 3p-11:30p

KEY RESPONSIBILITIES: • Assists the treatment team to establish, monitor and maintain a therapeutic recovery environment by functioning in the various rotating role assignments: Community MHA, Patient Flow MHA or Security MHA. • Provides for basic hygiene care for selected patients who do not require complex nursing care as directed by nursing. • Provide ambulation assistance for patients who do not require complex nursing care assistance. • Performs clothing and patient belongings search on admission according to policies and procedures and completes all the documentation requirements associated with securing patients' belongings. • Responds to crisis or emergency situations. Defuses situations and summons assistance as necessary. • Reports all patient safety concerns, including behavior, to the Charge Nurse. • Demonstrates courtesy, tact, and professional behavior in relationships with patients, families and other staff members. • Documents hourly patient checks. • Reviews patient status with nursing and counseling when appropriate. • Clearly communicates any change in patient condition promptly to the registered nurse. • Provides authorized transport services as needed. • Maintains confidentiality of patient information. • Participates in quality improvement activities. • Maintains Professional Boundaries with patients. • Performs other duties as assigned.

Management of Time and Resources: • Completes work assignments within an acceptable time frame. • Uses time and resources to the best possible advantage for successful completion of job responsibilities. • Develops and maintains efficient working relationships. • Is reliable in respect to attendance and punctuality. • Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality: • Participated as a member of the healthcare team to ensure quality services. • Accepts responsibility for all work performed and takes appropriate corrective action as needed. • Attends Staff Meetings • Offers creative solutions or alternatives to issues or concerns. • Continually strives to improve the quality of work by participating in the Quality Improvement activities for the department. • Responsible for ongoing development of his/her work skills using available resources (i.e.: Steward University, inservices, formal educational programs, other work groups and on-the-job training). • Assists in the orientation of others and actively participates in mentoring. • Recognizes and seeks assistance/consultation when appropriate.

CUSTOMER SERVICE SKILLS: • Is cooperative in interactions, treating customers with courtesy, respect and compassion. • Is patient when responding to questions and answers questions appropriately. • Responds to requests in a timely manner. • Handles interruptions in a skillful way. • Maintains a professional appearance and demeanor. • Strives to prevent/resolve customer concerns to the customer’s satisfaction.

REQUIRED KNOWLEDGE & SKILLS: • Must be able to therapeutically interact with patients with behavioral health issues and/or in the process of addiction recovery. • Knowledge of the 12-Step self-help recovery process • 42 CFR – Part 2 law governing patient confidentiality in Substance Use Disorder Treatment Programs.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: Education:

• High School Diploma or GED required. • Bachelor's degree preferred. Experience:

• Experience in addictions ore mental health treatment preferred. Certification/Licensure: • CPR • CPI Software/Hardware: • Basic computer skills preferred.

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