Steward Health Care System Financial Counselor Full Time Evenings in Taunton, Massachusetts
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
*Financial Counselor - 40hrs/Sun, Mon, Tues, Wed , Thurs 2pm-10:30pm
Screens all self pay patients , identifies solution(s) and facilitates patient payment and/or solution application process (manual and/or electronic)
Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
Follows up and obtains all documentation required for application processing and accurately enters information into hospital and external systems as appropriate
Identifies via workflow technology current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
Assists patients in establishing secured installments plans when applicable
Interviews patients bedside or via telephone as needed to facilitate timely and effective payments and/or complete insurance solution application process
Monitors, manages and actively follows up on active large self pay and long length of stay accounts ensure solution modifications in place for patients and optimize ultimate payment for the hospital.
Establishes schedule for "walk in" insurance assistance applicants and facilitates application process for same
Fields patient billing inquiries and refers to appropriate PFS staff for resolution
Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity
Keeps current with all internal and external policy and procedures that may affect reimbursement
Works effectively with patient access peers and other hospital departments
Delivers exemplary customer service for patients in accordance with hospital expectations Iguidelines
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect o f dif f erences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned
CUSTOMER SERVICE SKILLS:
In cooperative in interactions, treating customers with courtesy, respect and compassion
Is patient when responding to questions and answers questions appropriately
Responds to requests in a timely manner
Handles interruptions in a skillful way
Maintains a professional appearance and demeanor
Strives to prevent/resolve customer concerns to the customer’s satisfaction
REQUIRED KNOWLEDGE & SKILLS:
Competent utilizing Microsoft office, e.g. Excel, Access, PowerPoint, and Word (see below)
Maintains working knowledge o f private, public and third-party payer insurance and related regulations
Familiarity and experience with Revenue cycle software, tools, and technologies
Analytical, e.g. competent math skills (see below)
Advanced knowledge of healthcare finance
Knowledge of medical terminology
Excellent customer service/communication skills required.
Ability to work with a high degree of confidentiality.
Atitude I familiarity with the tools, systems, and technologies to enable insurance verification and facilitate insurance solutions
Comfortable with securing solutions for uninsured patients
Knowledge of health insurance and reimbursement/billing required
Ability to problem solve and follow through under ambiguous circumstances
Education: Associate's degree preferred. High School Diploma or equivalent required.
Experience: 2-3 years in hospital registration/billing office/clinic with a current working knowledge of registration, insurance, and billing requirements.