Massachusetts Healthcare Jobs

Scheduling Coordinator- OBGYN SPRINGFIELD, MA General Description: The Obstetrics, Gynecology, & Reproductive Health (OBGYN) Scheduling Coordinator will play a critical role in the entire patient experience for clients seeking obstetrics, gynecology, and reproductive health services. This team member will provide medical practice management and scheduling support across all health center providers and sites, and will support a growing obstetrics, gynecology, and reproductive health practice providing a broad range of specialty services including prenatal care, family planning, women\'s health, sexual health, and LGBTQ+ health care. Reports to: Medical Practice Manager Supervises: N/A Salary/Status: Non-Exempt Hours: 40 Hours/Week Minimum Requirements: Oral and written fluency in English required; fluency in another language preferred (e.g., Spanish, Arabic, Russian, Vietnamese, Nepali, Somali, Swahili, Pashto). Prior experience in medical patient operations (e.g., registration, switchboard, medical records, referrals) or other medical roles preferred. Prior experience in obstetrics, gynecology, or reproductive health settings preferred. Knowledge of medical terminology preferred, including Health Insurance Portability and Accountability Act (HIPAA). Ability to provide unbiased support to patients seeking a range of sensitive health services including but not limited to pregnancy testing and pregnancy options counseling, including abortion, adoption, and parenting; Sexually Transmitted Infection (STI) testing, counseling, and prevention; contraception and contraceptive counseling; fertility counseling and referrals; and sexual orientation and gender identity. Strong organizational skills and ability to effectively balance and prioritize daily tasks. Ability to listen, demonstrate responsiveness, and integrate feedback thoughtfully and promptly. High reliability and commitment to adhere to designated work hours and tasks. Friendly and compassionate demeanor; ability to build effective working relationships with diverse clients, staff, community partners, external practices, and general public. Ability to demonstrate cultural sensitivity with staff, teams, patients, stakeholders, and partners representing diverse cultures, ethnicities, sexual orientations, gender identities, socioeconomic statuses, educational backgrounds, worldviews, literacy levels, and languages. Understanding of social and cultural issues commonly experienced by individuals and communities who seek community health center services. Ability to utilize basic word processing applications required; experience with Electronic Medical Records (EMRs), Microsoft Office, and Google Workspace applications preferred. Utmost discretion and compliance with state, federal, and internal policies when handling confidential patient information. Principle Responsibilities and Duties: Serve as a point-person to coordinate internal office visit scheduling for obstetrics, gynecology, and reproductive health visits across all health center providers and sites, including: o Nurse visit schedules for Obstetrics, Gynecology, & Reproductive Health Nurses; o Provider visit schedules for staff specialists (e.g., Obstetrician-Gynecologists) and contracted specialists (e.g., Certified Nurse Midwives); and o Provider visit schedules for Reproductive Health Champions and/or other Providers as needed. Coordinate external Operating Room (OR) scheduling for patients at all sites receiving obstetric and gynecologic care at Baystate Medical Center, including: o Gynecologic surgeries; o Pre-operative and post-operative office visits for patients seen for gynecologic surgery; PLEASE SEE THE CARING HEALTH CENTER WEBSITE FOR COMPLETE JOB DESCRIPTION