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Baystate Health Registered Nurse Patient Flow Coordinator in Springfield, Massachusetts

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), a Magnet Hospital for Nursing Excellence is looking for a Patient Flow Coordinator.

At Baystate Health, RN means more. It stands for our deep respect for nursing professional practice that is essential to our mission. It also stands for Baystate’s many opportunities for growth and learning in the region’s only academic medical center and within our community hospitals, and it stands for our commitment to taking care of all those in the community who need us.

The Patient Flow Coordinator is responsible for clinical and non-clinical patient flow and throughput, utilizing leadership, project management, data analysis, and process improvement skills. The Patient Flow Coordinator is accountable for assessing, planning, directing, and evaluating throughput and patient flow activities (admissions, discharges, transfers, post-operative patients, etc.) in partnership with PPM and units to expedite efficient bed placement. The coordinator works with members of the administration, physicians, and other members of the multi-disciplinary staff to ensure that appropriate patient placement and movement are timely and efficient. The coordinator is accountable for ensuring that patient transfer occurs within a timely and efficient timeframe set forth by established national benchmarks and ensures processes for quality patient care and problem resolution are in place as it relates to patient flow and throughput.

Job Requirements:

1)Collaborates with PPM to facilitate inpatient admissions and transfers

2) Facilitates and leads bed huddles with key stakeholders such as PPM, CSO, Charge Nurses, Nocturnists, and appropriate ancillary departments

3) Collaborates with physicians and other providers regarding patient flow issues

4) Coordinates multi-disciplinary efforts to facilitate Throughput & Patient Flow while engaging ancillary departments as necessary

5) Ensures optimal utilization of resources (including but not limited to staff, equipment, and supplies) and implements resources according to need

6) Communicate with off-going/on-coming Nursing Supervisors and CSOs to ensure appropriate staffing for acuity and census

7) Frequent communication with ED, Peri-Operative Services, and Patient Access, maintaining constant understanding of bed needs/availability

8) Exercises judgment to reach decisions, considering individual needs and the good of the organization. Defends sound decisions with facts regardless of opposition and pressure. Works toward consensus whenever possible

9) Anticipates Throughput needs (i.e., review of surgical schedule, direct admissions, ED census, discharges, transfers, etc.)

10) Apprises nursing leadership of anticipated throughput obstacles, developing issues, and short-term/long-term action plans as appropriate

11) Collects, analyzes, and reports throughput metrics to relevant stakeholders

12) Proficient in utilizing technology, tools, and systems to manage patient flow (i.e., Teletracking, CIS, FirstNet, data collection, management systems, etc.)

13) Reports to Incident Command when activated to manage/facilitate patient flow

14) Responds quickly and efficiently in crisis situations

15) Delegates to staff dependent on needs of patient flow initiatives

16) Maintains evidence-based practice regarding the safety, patient experience, and overall importance of patient flow and throughput

17) Effectively adapts and adjusts to changing conditions, stressful situations, and the daily pressure of a dynamic system. Assists staff in adjusting, clarifies the rationale for change, and providers information and a forum in which to process events


  • Successfully passed Board of Registration in Nursing Examination and is licensed in the Commonwealth of Massachusetts

  • Current American Heart Association Health Care Provider CPR certification required.

  • 5 years of inpatient nursing practice

  • Education: ADN required; BSN preferred


  • Evening/Night (3) 8 hour shifts 24 hours per weerk- 4PM-12:30AM every other weekend every other holiday

  • Location: Baystate Medical Center Springfield MA


Must possess well-developed critical thinking abilities and exercise sound clinical judgment. Must be recognized by peers as a leader and resource person who is sought out for problem-solving capabilities. Must have good organizational and communication skills.

Our compensation philosophy

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Assoc of Science in Nursing (Required), Bachelor of Nursing Degree


Basic Cardiac Life Support - American Heart Association, Registered Nurse - State of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield