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Trinity Health Physician Services Coordinator in Springfield, Massachusetts

Employment Type:

Full time


Day Shift


Position Profile:

Provides support to Neurology Practice physicians. Performs duties requiring advanced level of varied clerical and administrative support functions to ensure the efficient and effective operation oi the practice. Prepares patients for office visits. Assists in maintaining patient records. Monitors department billing of procedures. Organizes and prioritizes duties to optimize provider efficiency and promote positive patient outcomes.

What You Will Do:

  • Coordinates patient flow in the office. Schedules new and follow-up patient appointments and surgeries. Collaborates with Business Services Representative to make certain that patients are seen in a timely and efficient manner. Prepares patients for office visits. Performs tasks including escorting patient to exam room and ensures patient chart is complete with all test results prior to appointment.

  • Triages patient telephone calls for lab results, prescription refills, and other clinical matters. Processes and files all lab/diagnostic test results, physician correspondence, and clinical notes in patients’ chart

  • Obtains medical records and completes intake forms on new patients. Verifies registration and insurance information. Obtains appropriate referrals from providers for all patients prior to appointment. Responsible for insurance referrals and pre-certifications utilizing ICD-10 and CPT coding. Works with the physicians to ensure completion of medical necessity forms, disability applications, and insurance-related documents

  • Performs administrative support duties for the Practice such as filing, photocopying, and preparation of documents, correspondence, and physician dictation. Coordinates physicians’ weekly calendar.

Minimum Qualifications :

  • Two-three (2-3) year education beyond high school in healthcare administration, business, or related field. Associate’s Degree preferred.

  • Requires at least three (3) years' experience coordinating daily office operations.

  • Working knowledge of Microsoft Office including Excel and Access.

  • Excellent communication skills including verbal and written and implementation of these skills in telephone and interpersonal conversations. Requires the ability to work successfully with several physicians and manage their schedules.

Position Highlights and Benefits :

  • Monday through Friday shift

  • Our Mission and Core Values

  • Great benefits and Health Insurance Coverage-- even for Part Time!

  • Career growth and advancement potential

  • Award-winning Hospitals and Departments

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran