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Baystate Health Patient and Family Support Coordinator in Springfield, Massachusetts

This position is funded either partially or fully by an award of funds under the Department of Justice (DOJ) and requires an enhanced background check, including but not limited to a fingerprint-based criminal history record check, after an offer of employment has been made.

If you have a passion to help others who have experienced trauma and are victims of violence, this grant-funded position is a great opportunity.


The Trauma Program has received grant funding to support a hospital-based violence intervention program (HVIP) called Better Tomorrow. The Patient and Family Support Coordinator will work directly with patients and their families who have sustained injury from violence and work directly with the trauma team and community partners. The role is new and will evolve as the program grows. The candidate should be flexible and understand that our data and trends will guide the needs of the position and program.

Under the direction of the Medical Director of Better Tomorrow, the Trauma Program Manager, or the Injury Prevention Coordinator, the Patient and Family Support Coordinator (PFSC) is responsible for performing a wide range of duties involving patient evaluation, case management, treatment, discharge planning, and documentation. They will also be responsible for some data management and collaboration with our community partners. The PFSC is responsible for gathering a psychosocial evaluation through interviews and record review and completing a written assessment with case formulation and treatment plan. The PFSC could facilitate psychoeducational and psychotherapeutic family and systems meetings and may also lead to psychotherapeutic and/or psychoeducational groups as assigned. Position includes close collaboration with the treatment team, which may include but are not limited to members of the trauma team, emergency department providers, ED and inpatient social workers, designated Roca personnel, and other representatives from community-based organizations. The PFSC must have excellent written, keyboarding, and verbal communication skills. It is preferred that they have some research experience, particularly experience working with databases. They will represent and support Baystate Health’s mission to provide quality, compassionate care to members of our community while operating in collaboration with other clinical departments, emphasizing the important interaction between behavioral health, general health, and wellness. They will contribute to Baystate Health’s four compass points of Safety, Quality, Experience, and Value, and demonstrate the BH values of Respect, Integrity, Service, Teamwork and Innovation in all interactions with patients, families, colleagues, and collateral contacts. The PFSC will adhere to system and department compliance policies, as well as any and all applicable laws and regulations. They will perform other duties as assigned.

Job Responsibilities:

Obtains and maintains release of information forms, and gathers collateral information from outside resources including family, friends, providers, and other community resources. Completes a psychosocial evaluation including current and past history, assessment of mental status, and risk assessment through patient interviews, collateral contacts, and record review. Identifies the reason(s) for admissions and, in collaboration with the patient and the treatment team, develops treatment goals and periodic updates consistent with unit policy. Conducts regular therapeutic interviews and ongoing re-assessments of assigned patients, and documents interactions in a progress note. Facilitates psycho-educational and psychotherapeutic family and systems meetings to address treatment objectives. May also lead psychotherapeutic and/or psychoeducational groups as assigned. Monitors and assists in the completion of legal documentation (CV's, 3-Day Notices, Section12's, & Section 7/8 forms). Completes a discharge plan which addresses follow up recommendations, step-down / placement options, transportation issues, or other treatment needs. Enters data and reviews charts for quality assurance, program statistics, tracking of patient progress and/or tracking of clinical outcomes as assigned. Actively participates in departmental and program meetings, such as conferences, administrative meetings, training, program development, and other special committees. Actively participates in internal and external education and outreach about the Better Tomorrow program. Identifies appropriate goals that enhance professional development and institutional needs. Maintains independent licensure, including earning of required CEU's, and adheres to all other practices and policies as outlined by Baystate Health, hospital-specific and department-specific policy manuals and Employee Handbooks. Contributes to the perspective of her/his professional discipline to the interdisciplinary care team as appropriate and adheres to the profession’s Code of Ethics. Assists with general program development of Better Tomorrow.

This description covers the essential functions of the position. The incumbent is expected to perform other similar and related duties as assigned. Management has the right to add or change to job responsibilities at any time.


MSW (Master of Social Work) required


LICSW (preferred)


Currently would work M-F 8:00a-4:30 pm with possibility of changing as this new program evolves including nights and weekends as needed.

Preferred Work Experience:

Three or more years of clinical experience in a healthcare or social services setting

Skills and Competencies:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned area. Demonstrates the knowledge and skills necessary to work with patients injured by violence. Demonstrates the knowledge and skill to facilitate individual and family psychotherapy. Demonstrate the ability to provide care in a highly collaborative team setting.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Master of Science, Master of Social Work


Licensed Family and Marriage Therapist - Other, Licensed Independent Clinical Social Worker - State of Massachusetts, Licensed Mental Health Counselor - Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield