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Job Information

Trinity Health Patient Access Rep in Springfield, Massachusetts

Employment Type:

Full time


Day Shift


Position Purpose:

Mercy Medical Center is looking for a Patient Access Rep to join our Mammography Team. This position is responsible for providing exceptional customer service and care to all patients and clients.

What you will do:

  • Greeting patients and administering check- in and registration

  • Answers multi-line phone and triages calls.

  • Scheduling appointments and procedures for exams and procedures

  • Completes a variety of clerical and data entry assignments.

  • Creates and maintains a professional, caring and customer-oriented environment.

Position Highlights and Benefits:

  • Day Shift – Full time – 40 hours

  • Location: Springfield

  • Great benefits effective day 1!

  • Patient-centric environment

  • Career growth and advancement potential

Minimum Qualifications:

  • High School Diploma or equivalent required

  • 1 years' experience in healthcare preferred.

  • Excellent computer abilities.

  • Excellent written, oral communication and customer service skills.

  • Familiarity with medical terminology.

  • Ability to manage multiple phone lines simultaneously.

Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran