Baystate Health Paramedic Communication Specialist in Springfield, Massachusetts

Thank you for applying to this position. Please note the following for this role:

  • Department: Emergency Department
  • Hours: 24 weekly
  • Shift: 11a-11:30p
  • Rotating weekends and holidays
  • Applicants are requested to submit a resume with their application

The Emergency Department at Baystate Medical Center is the only Level I Trauma Center in western Massachusetts. We are the largest provider of tertiary care in the region with over 110,000 patient visits annually. Within dedicated treatment areas, our professional staff cares for pediatric, trauma, and psychiatric patients as well as those with both major and minor medical or surgical illness.

Our new, larger Emergency & Trauma Center – a 72,000 square foot expansion – features:

  • Twice the number of private, adult patient care featuring rooms with glass-front doors, instead of treatment bays separated by curtains, to enhance privacy and a healing environment:
  • Three dedicated Trauma Rooms equipped with the latest technology
  • The region’s only Pediatric ED – a new, dedicated area uniquely designed for the treatment of children
  • A private, quiet, secure environment for patients with behavioral health issues

Come join our team!

What you will be doing:

The EMS Communication Specialist provides skills and abilities to enhance patient care and clinical quality in a busy, dynamic emergency department and trauma center. In addition to having excellent communication skills and the ability to organize and prioritize, the EMS Communication Specialist will:

  • possess a MA EMT-paramedic license,
  • have experience in pre-hospital care,
  • be expert in judging the clinical acuity of patients arrivng by EMS based on a radio notification,
  • know pre-hospital point-of-entry criteria, including trauma, STEMI and stroke activation criteria,
  • know a wide range of emergency department operational processes,
  • work with nursing to achieve optimal placement of patients arriving by ambulance,
  • acquire information and maintain records,
  • monitor communications for quality improvement,
  • communicate with outside facilities and agencies,
  • protect confidentiality
  • use a variety of communication technology and computer software applications.

What you need to qualify:

High School or GED, Associates degree preferred

1 year of pre-hospital care at the paramedic level; 5 years of pre-hospital care at the paramedic level preferred

Requires effective verbal and written communication skills through various media including telephone, radio and e-mail. Requires fundamental computer skills and must quickly gain proficiency in the use of numerous software applications used by the emergency department. Requires the ability to organize and prioritize tasks in a dynamic environment. Requires the ability to use Baystate's telephone system to hold calls, transfer calls or operate multiple lines

MA-EMT Paramedic required

NIMS ICS 200 HCa required

NIMS ICS 700.a preferred

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Job ID: 80141

Location: Springfield, Massachusetts

Full/Part Time: Part-Time

Regular/Temporary: Regular