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CDI Medical Front Office Associate - 9-5PM - Full Time Benefits in Springfield, Massachusetts

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together. The hours for this position are 9a-5pm. As a Front Office Associate/Medical Records, you will be the first point of contact for patients and referring professionals -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with. Essential Duties: (70%) Medical Records Administration * Completes confirmation calls and provides preparation instructions to patient * Ensures that all incoming and outgoing medical report requests are processed on a daily basis * Answers telephone requests for patient files from referring physician offices and patients * Prepares the daily duplicates and reports for delivery by the various courier services * Files and organizes the courier lists of outgoing films and reports * Ships all other items leaving clinic using preferred shipper as needed * Finds and retrieves outside films for doctors, technologists, and research * Communicates with attorney and insurance companies regarding patients * Communicates with patients to ensure they receive the records they have requested * Follows all HIPAA guidelines for release of information * Pushes imaging via electronic interfaces * Faxes reports, billing information, and medical release forms as requested * Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines (20%) Registration/Check In/Scheduling as need it * Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays * Answers phones and handles calls in an efficient and friendly manner, fields calls appropriately for center associates and schedules patients * Enters orders * Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information (10%) Completes other duties as assigned Required: * High school diploma or equivalent * Previous medical records experience * Working knowledge of Microsoft Office * Data entry experience * Proficient with using computer systems and typing Preferred: * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled