Gandara Mental Health Center Bilingual Medical Assistant | Outpatient in Springfield, Massachusetts
Medical Assistant - Springfield, MA
We’re looking for a Medical Assistant to provide paramedical, clerical, and administrative support to Prescribers and the Medical Director. The role includes providing language translation and other duties associated with medical support.
Duties and Responsibilities:
R unning daily prior authorizations with pharmacy, by fax and phone in a timely manner
Provide customer service to clients, including scheduling/rescheduling/cancelling appointments, responding to inquiries, translations, and liaising between staff members, and addressing issues as they arise
Rendering (billing) services daily
Filing documents in charts, as assigned
Providing prescribers charts that coincide with appointments
Escorting clients to and from waiting area
Collecting and providing lab results documentation to prescribers
Supervise client urine specimen collection (ensuring the integrity of the chain of custody), as assigned
Perform clerical duties such as phone calls, faxing, photocopying, or transcribing, as assigned
Communicate any facility, medical team, or other operational issues to the Floor Supervisor, Practice Manager, or other member of the Outpatient Services Division management team in a timely manner
Review and respond to voicemails within 2 business days.
Review prescriber voicemails, as assigned, and facilitate response in a timely manner
Substitute temporarily for medical records, reception, front desk, intake, or other support positions, as assigned
Perform other related duties, as assigned
Qualifications/ Job Requisites:
Minimum HS Diploma/equivalency and Medical Assistant Certification.
Basic knowledge of office practices and professional environment, as they relate to job functions.
Must understand the populations and information sensitivity [i.e. HIPAA and privacy laws and regulation], and protocols required in mental health.
Bilingual [English/Spanish] encouraged to apply.
Normal office environment, however, the job requires frequent standing, walking, and sitting; occasional lifting/ carrying up to 25lbs. unassisted; ability to communicate with all levels of internal staff and outside vendors; etc.; exposure to data/ exposure to data/ information which must remain confidential; flexibility in work hours and project assignments.
Retirement Plan 403(b)
Health, Dental, Vision, and Life Insurance
8 discretionary days a year
The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community.