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Veterans Inc. Clinical Manager- CSS in Shrewsbury, Massachusetts

Clinical Manager- CSS

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  • Independence Hall

  • Shrewsbury, MA, USA

  • Salary

  • Full Time

    This is a full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.)

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Veterans Inc., is seeking a professional, experienced, highly motivated, and hardworking individual to fill the Clinical Manager position and become a valued member of Veterans Inc. team!

At Independence Hall we provide client-centered care and recovery-oriented treatment within a therapeutic environment for both veterans and non-veterans 18 years and older. The Clinical Manager of the Clinical Stabilization Services (CSS) program is responsible for providing clinical supervision to CSS program staff, which includes the Counselors, Recovery Specialists, and Case Managers. This position is responsible for reviewing and participating in treatment planning and follow-up with client care services. The qualified candidate must have strong leadership and team building skills, management experience, substantial clinical experience in the treatment of mental health and substance use disorders, a dependable work ethic, and the ability to multi-task and prioritize.


  • Works in collaboration with the Program Manager to provide clinical supervision and leadership of designated staff, which includes; treatment planning, client assessments, and staff development of evidence-based practices and psychosocial approaches.

  • Assists the Program Manager with developing a strategic plan to implement a comprehensive mental health and substance use treatment program at Independence Hall. Assists with developing the policies and procedures that will support the program and reflect the agency's philosophy and objectives.

  • Works in collaboration with the Program Manager and Business Department to ensure all program standards are met to maintain licensure by the Massachusetts Department of Public Health, compliance with BSAS Standards of Care, and CARF Behavioral Health accreditation.

  • Works in Collaboration with Human Resources to coordinate training for staff as needed to support program needs, and provides education regarding psychotherapeutic techniques and evidence based treatment practices.

  • Assists Program Manager with identifying mental health and substance use assessment tools and how they should be administered.

  • Responsible for supervision of medical observation documentation and MAT and psychiatric services while clients are in the program.

  • Assists with developing and launching a patient engagement initiative, including outreach to de-stigmatize the utilization of counseling services, and works to enhance the "Culture of Care" and understands how to treat clients with dignity and respect, and de-escalate upset clients.

  • Assists with establishing a Medication Management Team and the processes by which they will support clients

  • Increases education, screening, care coordination, risk reduction interventions, and counseling for patients with or at risk of HIV/AIDS, Hepatitis C, and other diseases associated with opioid use disorders.

  • Provides required documentation and timely reports (including narratives and data reports) as needed.

  • Along with the Program Manager, assists with facilitating staff meetings, and assists with staff recruitment efforts.

  • Responsible for maintaining minimum clinical staffing 24/7 in order to assure client safety and adherence to state licensing requirements, including all critical staff on all shifts. Also, maintains a strict policy and practice of non-abandonment of client care, and acts as the final line of coverage in the event of unavailability of replacement staff.


  • Master's Degree in Social Work or related field required.

  • Must meet the definition of Licensed Clinician (LICSW, LMHC, or LMFT, or LADC 1)

  • Documented supervisory/management experience.

  • Documented experience working in a mental health or substance abuse disorder setting.

  • Strong interpersonal, organizational and writing skills.

  • Documented experience working with clients with trauma histories.

  • Documented experience working within an inpatient treatment center or human service setting.

  • Must be able to pass a CORI background records check.

  • Experience using electronic medical records desirable.


    Veterans Inc. offers a complete benefits package which includes medical, dental, and vision insurance, and employer paid short term and long term disability. If you have medical insurance coverage through another source, you will be eligible to receive an OPT out bonus of $2,000.00 per year. Veterans Inc. offers a competitive 403b plan with matching and well as tuition reimbursement opportunities!

    For more information, or to apply now; visit our website ( . Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page ( . Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

    Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please

    We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.