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Veterans Inc. Administrative Associate- Treatment Center (Shrewsbury, MA) in Shrewsbury, Massachusetts

Are you motivated by knowing you've made a difference in someone's life and in our community? Do you have passion for helping those in substance abuse recovery? If you answered yes, then you may have what it takes to be part of the Veterans Inc. team!Veterans Inc., a 501(c)3 non-profit, is the largest provider of supportive services to veterans and their families across New England. We are looking for a professional, highly motivated, goal oriented, skilled, and hardworking individual to fill the Administrative Associate position and become a valued member of the Veterans Inc. team!At Independence Hall we provide client-centered care and recovery-oriented treatment within a therapeutic environment for both veterans and non-veterans 18 years and older. The qualified candidate must be a team player, a creative problem solver, and have a passion for helping others. Veterans are encouraged to apply but veteran status is not a requirement.The position will work collaboratively with internal and external partners regarding Treatment Center referrals, admissions scheduling, insurance verification, file audits, and data entry. In addition, serve as a first-line contact within the reception area. The position must exemplify the core values and mission of the organization by exercising discretion, diplomacy and tact in patient/staff interactions.This individual would be based out of the 59 South Street, Shrewsbury, MA 01545 location. This is a full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.) The hourly rate $15.86 and is non-negotiable. The schedule for this position is as follows; Monday through Friday9:00 am to 5:00 pm.Must be able to pass a CORI and background investigation. Must be able to start within two weeks of receiving a verbal offer.Veterans Inc. is an Equal Opportunity Employer. Diversity is valued, and welcomed, on all levels within the organization!Veterans highly encouraged to apply!ESSENTIAL JOB FUNCTIONS: Welcomes and greets scheduled intakes for inpatient and outpatient Substance Abuse Treatment Services, current clients, and visitors in a manner that is helpful and friendly; determines purpose of visit and directs, as needed, to appropriate person(s) or department(s).Exercises the utmost diplomacy and tact to provide excellent customer service and practices confidentiality and privacy protocols in accordance to Treatment Center policies and HIPAA requirements.Meets with new intakes at the time of admission to gather, verify and document insurance coverage information to support billing services and works in coordination with Management, Admissions and Billing Specialist, and RS Intake Specialist as needed.When needed, assist with new patient orientation, as well as provide, telephonic support to incoming and outgoing referral requests seeking program admission and/or program(s) overview.Maintain and audit client medical record files and corresponding documentation, including, assisting clients with completion of agency related forms.Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.Prepares and makes ready client files for new program(s) intakes.Performs data entry standards for program needs (ex. DPH/BSAS Virtual Gateway) and adheres to timeline submittal requirements.Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.Adheres to all clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality. Exercises problem-solving and conflict resolution skills when handling client complaints; refers client complaints to appropri