Beth Israel Lahey Health Per Diem Patient Services Coordinator - Quincy Specialty Center in Quincy, Massachusetts
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Day (United States of America)
Based at our Quincy Urgent Care facility, the Quincy Specialty Patient Services Coordinator reporting to the Practice Supervisor and Nurse Manager, performs a wide variety of specific and specialized duties, using independent judgement, ingenuity and initiative. This role serves as a primary point of contact for patients and visitors in the Quincy Specialty Center, providing excellent customer service through clear communication. Primary responsibility is for patient scheduling appointments, registration, and insurance verification.
Duties and Responsibilities:
Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
Receives faxes and phone call from referring offices for scheduling and returns scheduled appointments to the referring practice.
Confirms that an order is present prior to scheduling the patient appointment to ensure the correct patient, correct test and appropriate indication is listed within the order.
Prints and mails result letters to physicians.
Perform scheduling of patients, check in, registration, and verification of demographic and fiscal information utilizinga computer system (i.e. CCC, Web OMR, Meditech Expanse).
Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepare schedules and other documents as needed in accordance with quality standards.
Accurately inputs patient insurance and managed care plans, including prior authorizations, referrals, and precertification.
Collect copayments following standards for managing copayment processing. Direct patients as needed to next service area upon check in.
Collect patient recordupon completion of visit. Schedules follow up appointments including related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.
Monitor auto appointment reminder system. Reschedule appointments when requested by patients and conducting reminder calls if system is not available.
Providesaccurate information, directions and/or guidance to patients/visitors and provides prompt follow-up to ensure that needs have been met.
Monitor patients and visitors entering, waiting, and leaving the exam area or other outpatient department. Escorts/directs patients to appropriate waiting area in addition to directing patients to dressing area to change for an exam.
Ensures that all exam related patient questionnaires are provided to the patient and accurately scans them in to PACS, Web OMR, and Expanse with any exam related orders.
Maintains patient confidentiality at all times, whether by phone, discussion with providers of distribution of patient information by email, fax, etc.
Maintains clean and welcoming reception area ensuring all reading materials and patient education materials are relevant and timely. Monitor audio/visual equipment for appropriate programming and volume levels to ensure a nonintrusive and calming environment.
May be assigned off-shifts, holidays, and weekends, and may work additional hours beyond schedule when needed to provide for patient services or in an emergency/disaster.
Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served.
Perform all duties in accordance with safety and other laws, rules and regulations as set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures.
May be required to perform similar or related duties reflective of the level of experience as may be necessary on an emergency, temporary or limited basis or as designated by the Practice Operations Manager, Director of the Center, Radiology or Rehab Services or their designee.
The nature of the tasks/ responsibilities, required of employees in this position will likely expose them to blood and body fluids. Employees will be oriented to and required to understand and follow universal precautions for infection control. A summary list of tasks/procedures which may cause exposure to blood and body fluids is listed on the attached Physical Abilities Job Description.
- High school diploma or GED required. Associates degree preferred
- Minimum 2 years related work experience required.
Decision Making : Ability to make decisions based on specificinstructions, standard practices and established procedures which generally require little or no supervision.
Oral/written Communication: Ability to read and write in English in order to understand basic safety instructionsandtakedirectionfromsupervisors;communicateeffectively inbasicEnglish withpatients,familiesandmedical centerstaffinresponse to routine questions.
Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service : Ability to providea high level of customer service to patients,visitors, staff, and external customers in a professional, service-oriented, respectful manner.
The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
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