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Beth Israel Lahey Health PATIENT AMBASSADOR in Plymouth, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

8

Work Shift:

Day (United States of America)

16hpw; 6:30am-3:00am; Every other weekend

Job Description:

Duties/Responsibilities:

  • Provides high level of customer service by greeting and interacting with visitors and staff in a professional manner that is proactive, friendly and helpful.

  • Conduct and obtain patient/visitor screening information per current protocol upon arrival providing instruction and any appropriate Personal Protective Equipment (PPE).

  • Leads and directs wayfinding process; this includes facilitating the escort of patients/visitors, transport access via wheelchair and providing accurate directions throughout the campus.

  • Assist with other errands as needed included but not limited to (lab runs, deliveries, transporting patients to outpatient clinical areas, flower deliveries, putting packets together).

  • Dispatches Volunteers on errands, escorts and other support assignments

  • Dispatches Patient Transporters via TDSS as needed.

  • Assist in Patient Ambassador activities and office management.

  • Ensures public lobbies maintain standards for cleanliness and appearance are met at all times. Will contact the appropriate department to address lobby cleanliness concerns.

  • Provide coverage for Urann and Pavilion information desks.

  • Answer telephone, prioritize calls and consult with appropriate parties to find resolution.

  • Able to problem solve situations.

  • Able to utilize appropriate computer systems to effectively accomplish assigned duties and tasks.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

  • Ability to type 40 wpm.

  • Computer literate; MS Word and Outlook required, MS Excel preferred.

  • Able to work independently with minimal supervision.

  • Demonstrated excellent customer service skills.

  • Demonstrated excellent decision making and problem-solving skills.

  • Excellent verbal and written communication skills.

  • High school graduate, ability to read and write English at 12th grade level. Business and Human Relations courses a plus, as well as excellent communication skills.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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