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Jordan Hospital Clinical Nurse Manager in Plymouth, Massachusetts


Clinical Operations

  • Represents nursing and patient care issues for assigned areas during strategic planning sessions.

  • Has 24/7 accountability for the management of the day to day operations of the unit, patient flow, staffing, staff recruitment, retention, hiring, termination.

  • Prepares and posts staff schedules using the Kronos time and attendance system.

  • Utilizes permanent and flex staff as appropriate; adjusts staffing according to patient flow, patient acuity, and staff competence.

  • Partners with key members of the interdisciplinary team, i.e., hospitalists, pharmacy, nutrition, physical therapy, & case management to achieve common clinical and patient care goals.

  • Partners with risk management and occupational health to monitor, identify, mitigate, and take action to correct areas of patient care/staff risk and liability.

  • Holds staff accountable for adhering to established standards of practice and hospital policies and procedures.

  • Counsels non-compliant staff and develops corrective action plans as needed to address clinical practice issues in accordance with established disciplinary processes.

  • Collaborates with unit educator to complete staff performance reviews and set annual goals that support clinical programs.

  • Develops, implements, and manages annual unit operation and capital equipment budgets; makes recommendations for unit space and resource needs.

    Teaching/ Learning

  • Partners with clinical educator to support, develop and implement unit orientation, competency, continuing education, and in-service programs that support safe practice based on assessed learning needs.

  • Contributes to the formulation of the curricula aimed at supporting the development of bedside team leaders, charge nurses, preceptors, super-users, and clinical champions.

  • Assists staff to utilize quality improvement data to drive practice changes and achieve optimal patient outcomes.

  • Recommends changes in educational goals, priorities, and/or strategies based on evaluation of effectiveness of educational programming using process and outcome data.

  • Facilitates the implementation of new health care technology through support of effective training programs and evaluation monitoring.

  • Demonstrates engagement in lifelong learning and independently identifies own learning needs; participates in educational activities to enable competent performance of assigned duties.

  • Shares new knowledge or practice outcomes at professional conferences and/or publishes in peer-review journals.

    Authentic Leadership

  • Creates a practice and learning environment that is capable of adapting to and sustaining change; is flexible and open to new ideas.

  • Known as a ‘relationship builder’ in the practice area- champions working together and creating synergy.

  • Participates in the development, implementation, and monitoring of practice standards to assure continuous improvement in the quality of service and care.

  • Leads committees, work groups and/or projects relates to the implementation of educational activities and quality improvement work focused on enhancing nursing practice, systems, and patient care outcomes.

  • Participates in change process and development of innovative solutions to clinical issues that improve patient care, the work environment, and patient and staff satisfaction.

  • Supports the integration of quality, audit, evaluation data, and research into practice and educational programs.

  • Facilitates team building and leadership development and seeks out opportunities to serve as a change leader for assigned practice areas.

    It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

    Education/Experience Required:

  • Bachelor’s degree required

  • Three to five years acute care nursing experience with 2 of the 5 preferably in practice area directly related towards role assignment.

  • Two years of progressively responsible clinical operations and/or leadership experience.

  • Demonstrated ability to lead by example while effectively managing multiple competing priorities.

  • Experience in clinical program development and evaluation.

  • Analytical ability to solve systems issues, synthesize and interpret available data and design/conduct quality improvement projects.

  • Demonstrated critical thinking and problem solving ability.

  • Organizational skill to appropriately set priorities and efficiently complete work.

  • Advanced verbal, interpersonal, conflict management, and writing skills in order to perform required leadership duties.

  • Demonstrated ability as an effective public speaker and presenter.

  • Computer proficiency inclusive of ability to access and enter data from computerized information systems, e.g., MEDITECH and Microsoft Office programs.

  • Willingness to work flexible hours to meet operational needs of the department.

  • Physical ability to perform core job responsibilities in accordance with practice setting demands for patient and staff populations regularly served.

  • Occasional travel may be required to facilitate collaboration with entities across BILH system or attend external meetings.


  • Current RN licensure in the Commonwealth of Massachusetts

  • AHA BLS & ACLS certification

  • PALS and/or NRP certification is required based on practice area within 3 months of employment.

  • Specialty or administrator certification (e.g., CNML- certified nurse manager and leader, NEABC or CENP) required within one year of hire or as soon as eligible per national standards.