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Berkshire Health Systems Medical Assistant II/Clinical Support Rep in Pittsfield, Massachusetts


  • The Medical Assistant II/Clinical Support Representative is a part of the Berkshire Faculty Services multispecialty physician practice team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Medical Assistant II/Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but are not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations. In addition to these duties, he/she will be responsible for assisting the practitioners in the performance of procedures and other patient care required by the clients. Will function clinically under the direction of the practitioners and will perform other duties as requested by the Practice Site Supervisor.

  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

  • Experience:

  • One to two years of administrative experience in a busy office, preferably a physician practice, is required.

  • Experience in handling multiple telephone lines required.

  • Insurance knowledge and billing experience strongly preferred.

  • One to two years experience in a busy physician office as a Medical Assistant preferred.

  • EKG experience required.

  • Education and Training:

  • Two years of college or equivalent work experience preferred.

  • High School diploma or equivalent required.

  • Typing (40 WPM)required.

  • Graduate of an accredited Medical Assistant program required.

  • License, Certification & Registration:

  • CPR certification within three months of employment required.

  • CMA or RMA - Certified or Registered Medical Assistant required within 90 days.

  • Other Requirements:

  • Knowledge of Department specific services preferred.

  • Excellent clerical/organizational skills required.

  • Working knowledge of Windows based PC applications and eClinicalWorks required.

  • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.

  • Ability to work independently with minimal supervision.

  • Ability to work effectively under pressure and in a fast paced environment.

  • Ability to handle multiple tasks at once.

  • Demonstrated competency in handling confidential and sensitive information required.

  • Excellent telephone skills required.

  • Sensitivity to diverse cultures and cultural differences and demonstrated ability to read and follow written/verbal direction.

  • Knowledge of community services needed.

  • Flexible hours required to cover for vacations and earned time absences.

  • Self motivated and ability to be independent and flexible within a team framework.

  • Excellent oral and written communication skills.

  • Must be able to speak and write the English language in an understandable manner.

  • Injection experience required.

  • Experience in surgical scheduling, procedures, etc. preferred.

  • Data entry skills preferred with working knowledge of Windows based PC applications required.