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Berkshire Health Systems Clinical Support Representative in Pittsfield, Massachusetts

  • DEFINITION/PRIMARY FUNCTION

  • The Clinical Support Representative is a part of the Berkshire Faculty Services multispecialty physician practice team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure access to quality care, efficiency and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but are not limited to, patient registration, scheduling, reception/greeeting, collection of payments, appropriate transfer of telephone calls and the ability to access and calmly diffuse potentially problematic situations.

  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

  • Experience:

  • One to two years of administrative experience in a busy office, preferably a physician practice, is required.

  • Experience in handling multiple telephone lines required.

  • Experience working in a fast-paced customer service environment.

  • Experience de-escalating situations.

  • Excellent clerical/organizational skills required.

  • Working knowledge of Windows based PC applications required.

  • Knowledge of Department specific services preferred.

  • Insurance knowledge and billing experience strongly preferred.

  • Education and Training:

  • Two years of college or equivalent work experience preferred.

  • High School diploma or equivalent required.

  • Typing (40 WPM)required.

  • License, Certification & Registration:

  • N/A

  • Other Requirements:

  • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.

  • Ability to work independently with minimal supervision.

  • Ability to work effectively under pressure and in a fast paced environment.

  • Ability to handle multiple tasks at once.

  • Demonstrated competency in handling confidential and sensitive information required.

  • Excellent telephone skills required.

  • Sensitive to diverse cultures and cultural differences.

  • Demonstrated ability to read and follow written/verbal direction.

  • Knowledge of community services.

  • Flexible hours required to cover for vacations and earned time absences.

  • Self motivated and ability to be independent and flexible within a team framework.

  • Excellent oral and written communication skills.

  • Must be able to speak and write the English language in an understandable manner.

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