Job Information
Berkshire Health Systems Access Intake Coordinator in Pittsfield, Massachusetts
DEFINITION/PRIMARY FUNCTION
Greets all patients and families presenting to ER for services and initiates registration process in Meditech. Lays the foundation for a positive patient experience by providing a courteous and professional reception to our facility. Effectively communicates with Triage Nurse and Patient/Family Liaison in order to expedite patient’s access to services. Accurately and efficiently enters required demographic and visit information into Registration System.
POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
Experience:
Meditech experience preferred. One year experience in hospital environment with patient care or patient relation experience preferred.
Education and Training:
Medical terminology preferred
License, Certification & Registration:
Other Requirements:
Proven typing ability (40 wpm) and computer skills (ie. Meditech).
Manual dexterity necessary for typing/computer purposes.
Demonstrated strong verbal and written communication skills.
Ability to speak/understand Spanish preferred.
Must demonstrate and maintain a high level of customer service awareness and skills.
Proven ability to interact appropriately with the community, hospital staff and physicians and maintain high level of confidentiality.
Must possess and demonstrate strong organizational skills and flexibility.
Ability to speak the English language in a clearly understandable manner.
Ability to troubleshoot/maintain proper operation of business equipment preferred.