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Berkshire Health Systems Access Center Triage RN in Pittsfield, Massachusetts

This is a non sched temporary position up to 6 months.
  • DEFINITION/PRIMARY FUNCTION

  • The Access Center Triage RN triage nurse works to assess patient needs and answer questions over the telephone and via e-communication methods. Through telephone assessment, the Registered Nurse recommends the patient to the appropriate level of care: primary care physician, urgent care, emergency care. Patient’s range from newborn to geriatric. The RN provides clinical guidance to CSR and other operational staff in the Access Center.

  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

  • Experience:

  • Three years experience in Emergency or Ambulatory Nursing preferred.

  • Three years Triage (phone or in person) RN experience preferred.

  • 1 year charge nurse experience preferred

  • Education and Training:

  • BSN preferred.

  • License, Certification & Registration:

  • RN License - Currently licensed as an RN in Massachusetts

  • CPR required.

  • Other Requirements:

  • Electronic medical records experience and strong comfort level using computers.

  • Experience using multiple phone line system.

  • Evidence of performance as a professional role model and leader

  • Recognized by peers as an experienced and competent clinician in ambulatory or med/surg nursing practice.

  • Demonstrates the ability to utilize critical thinking skills.

  • Demonstrates excellent interpersonal skills

  • Demonstrates leadership ability in high stress situations

  • Demonstrates a patient centered approach to care and high level of customer service

  • Demonstrates energy and enthusiasm required to motivate and support others

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