Lahey Health Supervisor Admissions and Registration in Peabody, Massachusetts
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
With indirect oversight from the department Director, is responsible for the daily operations of the Admissions/Registration areas, maintaining systems and controls set forth by Administration. Coordinates and supervises Admissions/Registration activities to ensure performance of departmental personnel is in keeping with institutional and departmental goals, objectives and standards. Schedule staff to maintain adequate coverage. Trains, orients and evaluates staff members. Serves as a liaison to physicians, nursing and ancillary departments addressing problems and meeting and exceeding patients needs. Utilize professional knowledge of Admissions/Registration and other related areas to meet requirements of the Medical Center, Managed Care, Third Party payers, Federal, State, Local and other governmental agencies within all areas of responsibility.
Essential Duties & Responsibilities including but not limited to:
Information Processing and Transfer: Responsible for the efficient transfer of information through a variety of media and processes, including computers, telephone paging systems, and face-to-face interaction. Keeps Management aware of deficiencies in specific areas as they occur. Maintains appropriate interdepartmental, intradepartmental, and interpersonal communications to understand needs and expectations of customers and to share this information; seeks feedback from colleagues and subordinates; communicates effectively and efficiently both written and orally.
Patient/Customer Interaction and Focus: Establishes and maintains a good rapport and professional working relationship with the medical and nursing staff and all Clinic departments in order to promote the effective utilization of and integration of the department’s services.
Expertise and Leadership: Effectively plans, organizes, directs, implements, and controls the overall operation of the Admissions’ areas activities on an ongoing basis; effectively assists and participates in the development, revision, implementation, and communication of departmental and Clinic-wide goals, policies, and procedures.
Human Resources: Recruits, deploys, recommends for transfer or promotion and terminates support staff on an ongoing basis; supervises staff members in a firm, fair, and consistent manner; provides direction as necessary and assigns tasks to staff according to their personal abilities and limitations; completes annual performance evaluations on all employees and rewards and disciplines as appropriate.
Staff Development: Encourages all staff members to respond to change in the workplace as necessary, continually using time to departmental advantage; ability to motivate colleagues; assists staff members who exhibit insufficient knowledge or inability to complete assigned tasks.
Persuasiveness: Demonstrates the ability to positively influence others and sell the benefits of proposed new programs or change in procedures in the Admissions Department; consistently establishes support and gains the cooperation of departmental colleagues who will be significantly impacted.
Judgment: Consistently combines ethical judgment and technical skills within the policy and legal guidelines of the institution; ability to comprehend all facets of a problem and assign proper values to each consideration in arriving at a decision.
Adaptability: Ability to adapt to changes made in the department and Clinic with enthusiasm to each new situation; displays high energy level when pursuing goals and objectives; adeptness at grasping the ‘big picture’.
Initiative/Creativity: Self-starter; actively influences events; resourceful; ability to think and act independently; ability to apply imagination and originality, thinking outside the box to the job to develop new and improved processes and procedures.
Cost Consciousness/Control: Participates in cost control activities through and organized system of planning and monitoring the utilization of supplies and equipment; assists the Director in developing capital and expense budgets; monitors budget to ensure the department operates within the allocated funds.
Incorporates Lahey Clinic Guiding Principles, Mission statement and Goals into daily activities.
Complies with all Lahey Clinic Policies.
Complies with behavioral and dress expectations of the department the Lahey Clinic.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.
Departmental Policies: Inform patients of pertinent policies as necessary. Educates staff of policies and procedures necessary in the completion of assigned duties. Assists with input into new policies and procedures as necessary.
21) Monitors Clerical Productivity: Monitors the clerical duties related to any of the specified work areas. Audits work product output, uses appropriate data to assess accuracy and completeness of work including use of reports and electronic information.
Education : Associated Associates Degree of equivalent professional experience in a related setting.
Licensure, Certification, Registration : None required.
Skills, Knowledge & Abilities : Medical terminology, PC proficiency including Microsoft Office Suite and database navigation; knowledge of insurance/billing processes and 3rd party payer requirements and regulations as they relate to healthcare. Interpersonal skills are necessary to effectively lead assigned staff and interact with all levels of staff both within the hospital and with outside agencies. Must have excellent written and verbal communication skills and customer service driven/focused; analytical skills to problem solve; detail oriented to follow through on any special projects and the ability to work independently in a busy hectic environment. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.
Experience: Minimum of 2 years supervisory experience in a health care environment with 2-3years progressively responsible experience in an active, multi faceted health care environment, preferably a hospital admissions department.
40 Hours / Day
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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