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VCA Experienced Veterinary Client Service Representative in Osterville, Massachusetts

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.

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Veterinary Client Service Representative

We are seeking an experienced Veterinary Client Service Representative to join our growing team at Osterville Veterinary Clinic. Our Doctors and staff are committed to a high standard of veterinary care and we receive a high satisfaction rating from our clients. The ideal candidate needs to be professional, have a positive attitude and have excellent communication skills. They also need to be computer literate, a good multi-tasker, be able to prioritize duties and have a strong work ethic. We are looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

The Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: answering telephones, and guiding clients and their pets to exam rooms when applicable, supporting technicians with prescriptions.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

Must be available to work early evenings & weekends. Occasional holidays required. Customer Service/Retail Experience is helpful, but not required. Veterinary Customer Service Experience is a plus, but not required.

Our practice is in compliance with all CDC Covid-19 guidelines and precautions. We are maintaining social distancing and providing team members with PPE and evolving with changes during the pandemic to remain safe.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!